For venues with memberships or large F&B and retail ranges, updating discounts product by product is time-consuming, and it's easy to miss a product or variation.
You can now assign a discount to one or more product tags instead. Tags sit at the parent product level, so every variation is included automatically, and adding a new product to a tag brings it into every discount using that tag.
This works in two places: discount codes, and the membership discounts you configure on a membership product.
If you already use tags to manage products across POS or online checkouts, this will feel familiar. This feature is HQ supported, including cross-venue memberships. To learn the basics about product tags, see the guide Create and organize product tags in Venue Manager.
How it works
Tags apply to the parent product, and all of that product's variations are included. So if a burger product carries a ‘hot food’ tag, every burger variation is included, as well as any variations you add later.
When a discount targets a tag or multiple tags:
Every product and variations of that product currently linked to tags are discounted.
Products you add to a tag later are covered automatically, with no change to the discount.
Products you remove from a tag stop being covered.
The Can edit products permission is required to create or edit tags. Administrator and manager roles include this by default.
Set up a discount that applies to tagged products
From Venue Manager, go to the discount you want to update, or create a new one in Products, Discount codes.
Under Discount details where you select products to apply to, choose Tags instead of specific products.
Using the drop down list select the tag or tags you want the discount to apply to. To create a new tag here, type the name of the tag in the box and select to create it.
Save.
Tags work with percentage, fixed amount, flat price and buy and get discounts. Buy and get discounts have a slightly different setup. Each side, the buy and the get, has its own selector, so you can choose products or tags for each. You can use a tag on one side and specific products on the other.
Use tags on membership discounts
Membership benefits, like 15% off food and beverage, or 20% off retail are configured on the membership product itself. You can opt to select individual products to discount for that membership, or you can choose to use tags to manage what products are included in the membership benefit. In the case of memberships, you can also select both individual products and product tags to apply membership discounts to.
From Venue Manager, open the membership product in Products. Filter by Memberships to bring up just Memberships in the product list.
Select the membership product to edit.
Select the membership variation to edit.
Scroll to the Membership discount section.
To edit an existing membership benefit discount to apply a tag, go to the Apply to drop down. Ensure that the individual products you want to apply to the membership discount are selected, or deselected.
In the and/or section, apply the product tags you want to target membership discounts to. With membership discounts you can select specific products, tags, or both.
Save the variation and membership product.
This is supported for single-venue memberships, single-venue memberships managed from HQ, and cross-venue memberships managed from HQ.
What tags don't discount
Gift cards and cashless cards are always excluded from tag-based discounts, even when they carry a tag you've selected. This prevents them from being discounted by accident.
To discount a gift card, select that specific gift card product in the discount instead.
Keep in mind
Changing a tag changes every discount using it. Adding a product to a tag applies every discount and membership benefit that targets that tag. Before you reorganize tags, check which discounts rely on them.
HQ tags are read-only in managed venues. A managed venue can use an HQ tag in a discount, but can't change which products the tag contains.
Tags aren't case sensitive. ‘Hot food’ and ‘hot food’ are the same tag.