Multi-passes are created using the standard pass product type in ROLLER. They allow guests to redeem a set number of visits to your venue — often at a discounted price — encouraging repeat visits.
Common use cases include:
5-visit passes
Monthly visit passes
Seasonal or promotional passes (eg summer multi-pass)
There are two ways to set up a multi-pass, depending on how guests redeem their visits.
This article was created before a dedicated multi-pass product was released into beta. It’s now recommend that if your venue wants to offer a multi-visit pass product, to use the new multi-pass product type instead. To switch it on for your venue please contact your Customer Sucess Manager, or ROLLER Support.
Guests redeem their pass on entry
Guests check in at your venue and each visit counts as one use of the pass.
Product type: Standard pass
Redemption: At entry (ticket scanned at POS)
Tracking: Uses are tracked via the Attendance report
This option is ideal for:
Theme parks
Attractions
Walk-in venues without session-based bookings
Example:
A guest purchases a 10-visit pass that is valid for 6 months from the date of purchase. Each time they check in, one visit is deducted.
Learn how to create a multi-pass for entry-based redemption
Guests book a session online ahead of time
Guests purchase a multi-use standard pass and are automatically issued a unique discount code. They use this code to book sessions online, or quote it over the phone or in venue.
Product type: Standard pass + discount code
Redemption: Through session bookings
Tracking: Usage is tracked via Discounts in Venue Manager
This option is ideal for:
Trampoline parks
Venues with limited capacity
Venues requiring advance bookings
Example:
A guest buys a 5-visit multi-pass and receives a discount code. They use the code to book 5 sessions online, each counting as one visit.
Learn how to create a multi-pass for online bookings using discount codes