A price rule prices the same way on every channel your guests buy through, with one exception: capacity-based rules let you pick specific channels, allowing you to run capacity pricing online while keeping front counter prices flat.
Use this guide to check channel coverage before building a rule, and to understand how prices behave when bookings are modified.
Which channels each rule type prices
Sales channel | Quantity-based | Time-based | Early bird | Capacity-based |
|---|---|---|---|---|
Progressive (online) checkout (and API) | Automatic | Automatic | Automatic | Your choice |
POS | Automatic | Automatic | Automatic | Your choice |
Venue Manager | Automatic | Automatic | Automatic | Your choice |
Legacy checkout | Standard price | Standard price | Standard price | Standard price |
Self-serve kiosks | Standard price | Standard price | Standard price | Standard price |
Automatic: The rule applies across Online checkout, POS, and Venue Manager with no extra channel setup required.
Your choice: Selected manually per rule. Channels left unselected charge the product's base price.
Standard rate: The channel charges the product's standard non-tiered price. Guests can still book, but tier discounts are ignored.
Choosing channels for a capacity-based rule
Capacity-based rules are the exception. When you create one, you select which channels the tiers price on, under Sales channels:
Progressive Checkout & API
Point of Sale
Venue Manager
Select at least one. Any unselected channel charges the product's standard base price regardless of session capacity.
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The base price is what makes this work. You set it in the variations table alongside the tier prices, so every channel has a price to fall back on. See Create a capacity-based price rule.
What a guest pays when a booking changes
When a booking is modified after purchase (eg rescheduling or adding tickets), price adjustments depend on the rule type:
Rule type | Tickets added or removed | Booking moved to a new date or time |
|---|---|---|
Quantity-based | Moves to the tier matching the new total quantity | No change (quantity rules count tickets, not dates) |
Time-based | Added tickets price at the tier for that session | Moves to the tier for the new date or session time |
Early bird | Added tickets price at the original locked rate | Retains the rate from the original booking date |
Capacity-based | Added tickets price at the original locked rate | Retains the price the booking was originally sold at |
Important rules for modifications
Channel consistency: These rules apply identically whether the change is made by a guest in online accounts or by staff at POS/Venue Manager.
Rule updates vs. booking updates: Editing a price rule or tier price in Venue Manager affects new bookings only. Bookings already completed retain the price at which they were sold.
FAQs
Can I run a price rule online but not at the counter?
On a capacity-based rule, yes. Deselect Point of Sale under Sales channels, and POS will charge the standard base price. For all other rule types, channel coverage is automatic; to keep counter prices separate, use a dedicated product.
Why is a guest at the kiosk paying a different price?
Self-serve kiosks and legacy checkouts do not support price rules. They charge the product's standard rate, ignoring tier discounts applied online.
Does the API follow price rules?
Yes. The API mirrors the progressive online checkout and respects the same channel selections configured for capacity-based rules.
A guest added tickets to a booking and the price didn't change. Why?
Early bird and capacity-based rules lock the original booking price by design. For quantity-based rules, added tickets must be for the same session to combine toward a quantity tier.