Price rules automatically adjust your pricing based on quantity, time of day, booking lead time or how full a session is. While session passes support all rule types, other product types have specific restrictions depending on their setup.
To create or manage price rules, staff need both the Can edit products and Can manage price rules permissions.
Which products each rule type supports
Rule type | Session pass | Standard pass | Package | Party package |
|---|---|---|---|---|
Yes | Yes | Yes, single-pass only | No | |
Yes | Yes, by day only | Yes, single-pass only | Yes | |
Yes | Yes | Yes, single-pass only | Yes | |
Yes | No | Yes, with a session pass | Yes |
By day only: Allows daily price variations (eg weekday vs. weekend). Standard passes don't support time-of-day pricing (eg morning vs. afternoon) because they lack fixed start times.
Single-pass only: Applies to packages that contain a single standard or session pass, with tier pricing setting the price for that pass. If you're using a capacity-based rule, this must be a session pass.
Packages and party packages: Tier pricing applies strictly to the pass or party ticket. Extra inclusions (eg food, drinks, merchandise) remain the same price across all tiers.
Unsupported combinations ("No"): A rule type cannot be used if product mechanics prevent it. For example, party packages are sold as a single bundle (no individual tickets to count for quantity rules), and standard passes have no scheduled sessions (nothing to measure session capacity).
Unsupported product setups
Price rules cannot be applied to:
Recurring passes
Memberships
Multi-pass products
Stock and merchandise (eg food, beverages, retail items)
Gift cards
Price rules won't apply if your product setup includes any of the following:
Group ticket variations on quantity-based rules: Variations priced as a single bundle (eg "Admit 4") cannot be counted per individual ticket.
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Discounted consecutive sessions: Price rules cannot be applied to session passes (or packages containing session passes) that have consecutive sessions enabled. If a price rule is already applied, the consecutive sessions option is disabled automatically.
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Missing resources for capacity rules: Capacity-based rules require the session pass ticket variations to have assigned resources to calculate fullness.
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One rule per product
A product can run one price rule at a time, but you can assign the same rule to as many products as you like.
Choose the rule that matches your primary pricing trigger: quantity, time of day, booking lead time or how full a session is. You can switch to a different rule whenever your strategy changes.
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Where price rules apply
Quantity-based, time-based, and early bird rules: Apply automatically across all sales channels.
Capacity-based rules: Allow you to select specific channels.
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For details on standard rates per channel and handling post-booking modifications, see Which sales channels a price rule applies to.
What HQ controls and what your venue controls
For multi-venue accounts, HQ can create and manage every price rule type centrally, including capacity-based, to keep pricing consistent across locations.
HQ & venue permissions
HQ price rules: Staff working in the HQ account can create and manage group-wide rules for all venues.
Local price rules: Staff working in a managed venue can create and manage rules specific to their venue.
Locking HQ rules: HQ administrators can deselect Can change price rules on HQ products (Venues > Permissions) to prevent venues from changing or removing HQ-assigned rules. See Create and manage HQ venue permissions.
Staff must have both the Can edit products and Can manage price rules permissions in the account where they are working.
Setting | HQ | Managed venue |
|---|---|---|
Tiers and rule settings in an HQ price rule | Creates and manages in HQ | View-only |
Tier prices for each variation included in an HQ product | Sets default prices | Edits locally |
Dates in a custom date group (such as school holidays, in a time-based rule) | Sets the dates. Can select Allow managed venues to override on any group | Can edit the dates and times for a group with the override on. |
Which rule applies to a product | Can lock it per venue permission group, using Can change price rules on HQ products | Can choose, unless HQ has locked it. When it's locked, you see the name of the rule HQ assigned instead of the Price rule drop-down. |
Local price rules on local products | Not applicable | Can create and manage them |
Custom date groups (like school or public holidays) in a time-based price rule allow managed venues to adjust schedule dates only when HQ explicitly enables the Allow managed venues to override setting. If HQ disables this later, the original HQ dates overwrite any venue-level edits. See Create a time-based price rule.
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Finding HQ rules: HQ-created price rules appear in a managed venue's rule list with an HQ label. From Venue Manager, go to Products > Price rules > All rules.
FAQs
Can I apply two price rules to the same product?
No. A product uses one rule at a time.
Can I change a rule's tiers while it's applied to a product?
You can change tier prices for a product at any time. To change the rule's own tiers, schedules or lead times, unlink the rule from every product using it first.
Do price rule changes affect bookings already taken?
No. Changes to a rule or its prices apply to new bookings. Bookings already taken keep the price they were sold at.
How do price rules interact with multi-pass products?
You cannot attach a price rule to a multi-pass product itself. Additionally, when a guest redeems a multi-pass for a session, the pass covers the full cost of that visit. They will not be charged any extra fees, even if the session has reached a higher pricing tier due to a capacity-based or time-based rule.
Do price rules apply when a guest uses a membership?
It depends on the type of membership benefit being used:
Included passes (entitlements): No. When a member redeems a fully pre-paid pass included in their membership, they are simply drawing down an existing entitlement. There is no new transaction, so price rules do not apply.
Membership discounts: Yes. If a membership gives a guest a discount on a new purchase (eg 20% off standard passes), the price rule adjusts the product's base price first. The membership discount is then calculated on top of that new adjusted price.
Can guests use a discount code on a product that has a price rule applied?
Yes, price rules and discount codes can be used together. The price rule automatically adjusts the product's base price first (for example, applying a cheaper off-peak rate). If a guest or staff member applies a valid discount code at checkout, that discount is calculated on top of the newly adjusted base price.
How are price rules different from discount codes?
Price rules are automated and ongoing. They adjust a product's base price automatically based on conditions you set (like time, day, or group size). Discount codes are tactical and short-term—they require a guest or staff member to manually apply a code at checkout, typically for specific marketing campaigns or promotions.