This report summarises the different payment methods used within a particular date range.
For example, you would like to quickly see what is the most popular payment method within the last few months. You can run this report and adjust the time frame, and quickly see how much funds have been taken through each payment method.
The reporting permission Can access Transactions reports is required for staff to access the Transactions by Channel report. Administrators and managers have this permission enabled by default.
How does it work?
This report shows the exact same data as the transactions report; however, it is broken down by payment method, making it easier to find the payment method information.
What data can you see?
The top row has the following heading:
Payment type - this column breaks down the different payment type(s) used to settle the transactions within the selected date range
Credit Card covers all online and POS Credit/Debit card transactions taken
Credit Card Auth is a pre-authorised credit card transaction. Note that this is a very uncommon method of payment
Cash is all cash transactions processed in POS and any transaction marked as paid by cash in Venue Management/Admin
EFTPOS is all EFTPOS transactions processed in POS and any transaction marked as paid by EFTPOS in Venue Manager
PayPal is all transactions paid via PayPal (only if you have PayPal enabled in your venue)
Other is when you mark the payment made by "other" avenues in Venue Manager
Gift Card tender type refers to bookings that have been paid for via redeeming a gift card. This is not money received, as the gift card has been paid for separately at the time of purchase
Bank Transfer refers to all the transactions marked as paid by Bank Transfer in Venue Management/Admin
BPay refers to all the transactions marked as paid by BPay in Venue Management/Admin
Cheque refers to all the transactions marked as paid by Cheque in Venue Management/Admin
Prepaid is only relevant if you have tickets from a third-party provider
If some of the above rows are not visible, it is because there were no payments made using those payment types.
Online - this column shows the total payment received from the online checkout flow using each payment method
Venue Management - this column shows the total payment received from bookings made through Admin/Venue Manager using each payment method
POS - this column shows the total payment received from bookings made in all POS devices using each payment method
Total - this summarises the total amount received using each payment method
FAQs
Why does this not match my banking statement?
Depending on your payment gateway, you may notice that some transactions are recorded the day after they occur.
This is because each payment gateway has a different cutoff time for when transactions are being recorded. The Transaction report runs from midnight to midnight, whereas the payment gateway may have an earlier cutoff time (ie 5 pm).