January 2026 product updates

The January release is here with more control for venues and smoother paths to purchase for guests.

We’re always learning from venues like yours. Join our research panel to get early insights into new features and share your feedback to guide future improvements.

See the monthly changelog for all changes released this month, including smaller fixes and behind-the-scenes improvements.

Guest experience

Key guest-facing updates to checkout, communications and gift-card delivery that simplify purchase and boost confidence.

Self-serve archiving for stock variations
 

You can now archive and unarchive stock variations in Venue Manager, helping you keep your stock list concise and organized.

Archived items are removed from POS and online checkouts but stay visible in product reporting with a new Archived label and Archived products category in the product filter.

When an individual stock item is part of a package product, you’ll be prompted to remove it from the package before archiving.

Support for warning when a stock item is part of an option set, where guests can choose what they want in packages and party packages, is coming soon.

From Venue Manager:

1. Go to Products > Stock. 
2. Select to edit a stock product.
3. Scroll down to Details to see variations.
4. For the variation you want to archive, select the options menu (3 dots).
5. Select Archive variation, and confirm to archive when prompted. If the variation is part of a package product, you will be warned before you proceed.
6. Select Save to lock in your changes.

To restore an archived stock variation:

1. Go back to the Products > Stock.
2. At the top of the page, filter the list by Archived under the Status drop-down.
3. Select the options menu (3 dots) and select Unarchive.

Control delivery options for physical gift cards
 

This update allows more flexibility over how physical gift card purchases are fulfilled.

You now have the option to decide whether to offer venue pick up, mail delivery or provide both options, You can also switch off the mail delivery option of gift cards purchased online if you don't want to offer this service.

To set up delivery options of gift cards:

1. From Venue Manager, go to Products.
2. Select the gift card you want to edit.
3. Scroll down to Physical gift card.
4. Make sure that the Physical gift card checkbox is selected.
5. Choose whether to offer Delivery and/or Pick-up in-venue. To remove either of these options, deselect them.
6. Select Save.

These changes will be updated in all of your sales channels, such as your online checkout, where the gift card product is available.

Updated cart experience during checkout for APAC venues
 

A fresh look for the visible cart pop-up when guests are browsing and adding items to cart on mobile is now available.

The visible information has been refined to show only what guests need to see when browsing and guests are encouraged to click through to the cart to see more information.

• The checkout button width has increased to make it more prominent and animation has been removed.
• The hyperlink in the cart total has been replaced by bold text and an expander is located next to the cart total on the right.

The edit booking and membership pop-up headers on mobile have also had a slight refresh, and now include a more prominent Cancel button.

This update is going to venues based in APAC (Asia, Australia and New Zealand) initially. It will be then rolled out to other venues globally.

Customize the discount email template for codes issued on product purchase
 

You can now customize the Discount code issued email template from Venue Manager, giving you control over branding, content and guest instructions.

When guests purchase a product that issues a discount code, this email is sent automatically.

• Guests receive their discount code by email and can use it online for eligible sessions, based on how the discount code is set up.
• When guests select the Make booking call-to-action, the progressive online checkout (primary) opens and the discount code is automatically applied to the order.
• Guests can immediately redeem the issued discount code for applicable products. How often a discount code can be redeemed depends on how the discount code has been configured.
• For the code to automatically apply at checkout, the discount must have redemption instructions.

To get started:

1. From Venue Manager, go to Settings > Design > Emailtemplates and customize the Discount code issued template.
2. From Products > Discount codes, create a discount with Issue codes on purchase and choose which products issue the code. Add redemption instructions so guests know exactly what to do. This triggers the discount code issued email when guests purchase the products.

Add photos to membership profiles at POS

This update makes membership redemption more secure by letting staff add photos to membership profiles directly at POS. Member photos help teams quickly confirm identity and ensure memberships are always used by the right person. Best of all, there’s no need to cancel or recreate a membership. Photos can be added or updated at any time, right from the membership booking.To add a member photo:

1. Open the membership booking at POS.
2. Select Add member photo from the banner.
3. Select Click to take photo.
4. Ask the member to stand where the camera can clearly see them, then select Capture.
5. Select Save to add the photo to the membership.
6. When all required photos are captured, select Done.

Third-party tracking disabled on roller.app checkouts for Californian venues
 

To comply with California's privacy laws, we’ve recently updated how third-party tracking works on ROLLER-hosted (roller.app) checkouts for venues operating in California.

Third-party tools like Google Tag Manager, Google Analytics and Meta or TikTok pixels no longer run on roller.app checkouts. Tracking remains unchanged if you’re using a custom domain. If you’d like to use third-party tracking in checkout, you’ll need to set up a custom domain.

Venue operations

Updates that help venue staff manage ticket changes and pricing more clearly at POS.

See price changes when rescheduling a ticket at POS
 

When a guest arrives on the wrong day, POS now guides venue staff to reschedule a standard and session pass ticket instead of redeeming it anyway.

When the booking is moved to a different day, any price change is shown before you confirm, based on your existing price rules.

For example, moving a booking from an off-peak day to a peak day shows the price difference upfront.

This helps your team explain pricing differences to guests and apply the correct price for the booking day or time. When needed, you can issue a credit or keep the original price. It also helps you resolve wrong-day arrivals quickly and fairly.

You can also enable a global POS setting that requires supervisor or manager approval before redeeming invalid tickets — such as expired tickets, wrong-day tickets or inactive tickets — at a lower price.

1. From Venue Manager, go to Apps > Point of Sale > Settings.
2. Select Approval needed to redeem ticket.
3. Select Save.