Products created in ROLLER can't be deleted, but you don't need to delete one to take it off of a checkout. There are three ways to hide a product, each covering different sales channels so you can stop guests buying a product while keeping its reporting data intact and bringing it back whenever you like.
The right option depends on where you want the product hidden:
Archive: Hides the product from all sales channels (Venue Manager, online checkouts and POS).
Hide from online sales: Hides a product variation from online checkout only, while still sellable at POS and in Venue Manager.
Checkout or POS visibility: Hides the product from one specific channel by removing it from that checkout or POS menu.
All three are fully reversible. Choose the one that matches the channel you want to control, then follow the matching steps below.
Archive a product
From Venue Manager, go to Products > All products.
Find the product you want to hide.
Select the options menu (3 dots), then select Archive.
If the product has variations, choose whether to archive the whole product or just one variation, then select Archive.
Once archived, no one can buy the product in Venue Manager, online checkouts or POS. To bring it back, select the Status filter, choose Archived, then select the options menu (3 dots) and select Unarchive.
To learn more, see the guide Archive or unarchive products.
Hide a product variation from online sales
From Venue Manager, go to Products > All products.
Find the product that contains the variation you want to hide.
Select the options menu (3 dots), then select Edit.
Scroll down and select the variation you want to edit.
Select Advanced.
Select Hide from online sales.
Select Save.
To learn more, see the guide Create and manage products.
Hide a product from an online checkout
From Venue Manager, go to Apps > Progressive checkouts.
Select the checkout you want to edit.
Select the Products tab.
Find the section that contains the product, then select Edit on the section card.
Open the product selection for that section, deselect the product you want to remove, then select Apply.
Select Apply again, then select Save.
To learn more, see the guide Create your online checkout.
Hide a product from a POS menu
From Venue Manager, go to Apps > Point of Sale.
Select Devices to update a single device, or Templates to update every device linked to a template.
Select the device or template you want to edit.
From the left-side Menu, select the menu that contains the product.
Select Unlock to edit in the top right to edit menus.
Open the product selection, deselect the product you want to remove, then select Done.
To learn more, see the guide Create and edit POS menus.