Setting up and managing products in ROLLER is key to running your venue smoothly and boosting sales. Whether it’s session passes or memberships, getting your products set up right ensures an easy booking experience for guests, accurate tracking, and maximized revenue. With ROLLER’s product settings, you can easily control availability, pricing and resource allocation.
This guide will walk you through how to create and manage your products for both online, in-venue and over the phone sales in Venue Manager, so you’re ready to go!
This guide covers the settings shared by every product type. To compare the product types and work out which one you need, see the guide Choose a product type.
Start a new product
The permission Can create products is required for staff members to create and publish any product type in Venue Manager. Administrator and manager system roles automatically have this permission enabled, and any custom roles based on these roles.
From Venue Manager, go to Products > Create product.
Select the product type from the available options.
Start customizing the product's settings to suite your guest preferences and operational needs. Read on for more details.
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Customize the product settings
Each product type has its own mix of settings, though most share the same core options. You'll need to set a few essentials, such as tickets, variations and session duration, before you can save. You can also offer any product type as an upsell item at checkout. The settings are grouped in the following sections.
Content
Add the product name, descriptions, images and tags. The name carries across every channel exactly as you enter it, so keep it short and consistent. The short description, up to 150 characters, appears on the product tile in your online checkout, and the detailed description appears beneath it for guests who want the full details before they buy. Product images should be 640 x 390 pixels in a 5:3 ratio, saved as JPG or PNG.
Product details
Next, configure key details like duration, resources, tickets and variations. The available options depend on the type of product you're creating.
Sales availability
Set when initial sales can begin for the product. You can also set a sales cut-off time for online purchases.
Additional options
Customize further based on the product type being created or modified. Only relevant options appear for the product type you're creating or updating.
Save your settings
Check that your settings are correct. Some product settings can't be changed once saved (eg session duration for session pass and party package products).
When you're happy with what you've done, select Save.
For session passes, party packages and recurring passes, select Save and go to schedules. Schedules control the days and times tickets are available for purchase.
Each product type has its own setup guide. To compare the types and find the right one, see the guide Choose a product type.
Find and update a product in Venue Manager
The permission Can edit products is required for staff members to edit any existing product type in Venue Manager. Administrator and manager system roles automatically have this permission enabled, and any custom roles based on these roles.
For all products except stock products
From Venue Manager, go to Products > All products.
Search for the product you want, or use the filters at the top of the page to refine the products list (read on to learn more).
Select the product to open its settings.
Make any updates, then select Save.
For stock products and modifiers
From Venue Manager, go to Products > Stock.
Search for the product you want.
Select the product to open its settings.
Make any updates, then select Save.
Filter the all products page
From the top of the all products and all stock pages, you can filter the product list by product type, and active or archived, to help you find the product you're looking from.
From Venue Manager, go to Products > All products.
From the Product type filter, select the product type you want.
From the Status filter, select from Active or Archived products.
Product options
From the All products page, you can use the options menu (3 dots) for each product to complete the following actions.
Action | Result |
|---|---|
Edit | Opens the product's settings for editing. Remember to save your changes after making updates. You can also select a product on the All products page to open its product settings. |
Duplicate | Creates a copy of the product, useful for making minor adjustments. Changes can be made to all settings before saving the duplicated product. |
Export bookings | Generates a CSV file containing the product's bookings for export. |
Hide (make private) | Select to hide the product from online sales. This setting overrides the hide from online sales ticket-level configurations. |
Archive | Select to archive the product. Archived products can still be viewed by selecting "Archive" from the Status filter at the top of the page. |
The Can view product details permission lets staff view how all products are set up in Venue Manager — without being able to make changes. Use this when team members need visibility into product settings (like pricing, availability or rules) to answer questions, support operations or troubleshoot issues — without risking accidental edits.
Add your products to checkouts and POS menus
Once you've configured your products, and created schedules for time-restricted products, you need to add them to your checkouts and/or POS menus:
Learn how to add products to:
FAQs
How can I find a product in Venue Manager after setting it up?
For all products except stock products, go to Products > All products. For stock products, go to Products > Stock. You can search for the product or use filters to refine page results.
How can I see a list of all active products I've created?
Go to Products > All products. From the Status filter at the top of the page, select Active.
How can I add modifiers to my food and beverage items?
Modifiers allow you to apply customizable options to stock product items, so your guests can modify their orders, either at POS or in the food and beverage checkout. For example, choosing what type of milk to have in their coffee or adding extra toppings to their burgers. To create a modifier, from Venue Manager, go to Products > Stock > Modifiers.
Why can't I edit a product duration?
Once you save a session pass, party package or recurring pass, you can't edit its duration. However, you can duplicate the product and then change its duration before saving.
Go to Products > All products, then search for the product. Select the options menu (3 dots) for the product, then select Duplicate. Edit its updated settings, then select Save.
Can I still view archived products?
Yes, you can view archived products by selecting "Archived" from the Status filter.
Why aren't my archived products showing up in standard ROLLER reports?
Archived products won't appear in standard reports filtered by specific products. When filtering by products in standard ROLLER reports, they only show active products. However, if you clear all product selected in the report filters, you see data for any archived products. Learn more
Do I need to configure every option for each product?
No, it's not necessary to configure every option for each product. Some options may be different depending on the product type, and you can choose to customize as needed.
Why won't my product save?
There are some settings that must be configured prior to saving. These include durations for session passes, party packages and recurring passes, and at least one product variation for other product types such as standard passes and stock.