ROLLER Payments: Know your customer (KYC)

As part of the checks for an organization, you're required to verify the identity of all business owners. We refer to these individuals as owners, controllers, and signatories.
At a minimum, you must verify the following people (note that they can be the same person):

• 1 controlling person (Controller) who makes major business decisions

• 1 signatory who has signing authority

The table below describes the criteria for identifying them, and the minimum required number for each.

Adyen's requirements for onboarding a business with an ABN or NZBN registered as a trust in Australia or New Zealand require a few more details, given there are more responsible people involved in this business structure.

What are the requirements for onboarding a trust-registered business?

Trust Deed

Your business will be required to upload a copy of the entire trust deed, so you’ll need to have this on hand, preferably a digital copy. This will include the initial trust deed AND any deeds of variation (if the trust has been modified in any way since the initial set up, a trust may also have a “deed of variation”, showing any changes made.) You’ll also be required to identify the people or entities that fulfil a certain role in the trust, listed below. These roles are usually found on the Schedule page of a trust, which is generally found towards the end of the trust.

Settlor

The settlor’s role is as the creator of the trust. This may also be referred to as the founder or the grantor. Adyen requires us to identify at least one settlor to onboard a trust.

Trustee

The trustee’s role is as the main person/s or entity/entities that manages the disbursement, accrual and disposal of assets in the trust. Adyen requires us to collect the details of ALL trustees named in the trusts. Trustees may be an individual or a company, and the onboarding page will prompt you to select which one they are when entering the details.

Protector

Protector is a blanket term for multiple roles that might be detailed in a trust. This includes things like: custodian, appointor, nominees, managers, and guardians. Not all trusts have a protector, but if a trust has any kind of protector Adyen will require the venue to identify this person. Protectors can only be an individual. If you’re not sure whether you have a protector on your trust, we advise checking in with your accountant or financial controller.

Defined Beneficiary

A defined beneficiary is an individual or entity for whom the trust operates. Defined beneficiaries can be either a company or a single person, and Adyen is required to verify the identity of all defined beneficiaries listed on the trust. Not all trusts have defined beneficiaries - if they don’t, they will have undefined beneficiaries.

Undefined Beneficiary

Similar in role to a defined beneficiary, undefined beneficiaries are not named explicitly on the trust deed, but are referred to in a meaningful way in the Schedule page. This may be harder to identify - if the trust deed does not have defined beneficiaries, we recommend reaching out to your accountant to confirm the undefined beneficiaries may be helpful.

What kind of information is required for the above trust members?

If the role is held by an individual, Adyen will require:

• Full name

• Date of birth

• Residential address

If the role is held by a company or other entity (like a partnership), Adyen will require:

• The entity name

• ABN, ACN or NZBN of the entity

• The address that the entity is registered at

• If the trustee is a company or other entity, Adyen may require information on the people who control that company, such as name and date of birth.

The following details are required for each individual associated with your business:

• Full name - must exactly match the photo ID uploaded

• Residential address - a PO Box as your address is not accepted

• Date of birth

• ID number (see table below for the countries this applies to)

• Email

• Phone number - including country code (mobile number is recommended for faster verification)

In addition, you may be asked to provide additional information or documents, such as a copy of the individual's identification document (passport, driver's license, etc.).

The following countries require an ID number to be provided for each individual associated with your business:

The following business information is required:

• Phone number

• Business registration number (table below shows to which registration number is required)

• Trading name

• Legal business name

• Address

Registration number by Country

The following information is required in the form fields to verify the business bank account which will receive payouts:

• Owner name (must match the “Legal business name” as provided in the Company verification)

• Iban or Branch code and account number

• Country code

• Currency code

If Adyen is unable to verify a bank account, you may be required to upload a bank statement. Any uploaded document will need to meet the following requirements.

Important requirements

• Bank logo or bank name in a unique font

• Bank account details

• Legal Business Name

• Must be dated (no more than 12 months old).

Document format

• Allowed formats: jpeg, jpg, pdf, png

• Minimum allowed size: 1 byte for PDF, 10 kB for other formats

• Maximum allowed size: 10 MB

• No maximum on the number of pages for PDF

Accepted document types

• Online banking environment (downloaded file or screenshot)

• Bank issued statement (downloaded file or screenshot)

Each shareholder or UBO as outlined in the Identity verification section abvoe is required to submit a photo ID document. The table shows the supported photo ID documents and the data that be provided for that document:

Supported photo IDs

When you upload a photo ID, it must meet the following requirements:

• Non-expired

• Must be in color

• MRZ must be visible (if available).

• Separate file for front and back of the ID document (only when providing an ID card or driver's license).

• Allowed formats: JPEG, JPG, PDF, or PNG

• Minimum allowed size: 1 KB for PDF, 100 KB for other formats

• Maximum allowed size: 4 MB

• Maximum allowed pages for PDF: 2

Refer to this document upload guide below:

Yes. If applying as a business, identity check will need to be completed for each shareholder or Ultimate Beneficial Owner (UBO) with >25% ownership.

Times can vary on processing verifications, some steps are automated and others are manual checks. It can take between 2 to 4 business days and Adyen are based in Europe.

If you have not received a response after 5 business days submit a ticket and our ROLLER Payments team will get in contact.