Documentation Index

Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt

Use this file to discover all available pages before exploring further.

Why am I seeing a security error in ROLLER?

Prev Next

If you see a security error page instead of ROLLER, ROLLER's web application firewall (WAF) has blocked the request. If you believe the block is a mistake, contact support with a screenshot of the error, the page URL and your IP address.

ROLLER has implemented a web application firewall (WAF) service that detects, logs and blocks insecure activity such as bad reputation IP addresses, tor, SQL injection or a malicious pattern being detected. This malicious internet traffic is blocked before it can damage your sites.

Security error message

When the WAF service blocks internet traffic, users (eg staff, guests) see the following security error message: 

Screen_Shot_2021-04-28_at_8.38.55_am.png

Support for legitimate users

If you encounter this security error message and you believe this is in error, contact the support team.

Include in the support request a screenshot of the error message, the page link you are trying to access and your IP address.

To find your IP address, use:  https://www.google.com/search?q=whats+my+ip&oq=whats+my+ip

Learn more