Question
I want to connect a receipt printer to ROLLER POS. Where do I start?
Solution
There are two ways to connect a receipt printer to ROLLER: cloud printing and ROLLER Connect. Which one you use depends on your printer. Choose your method below, then follow the steps for that method.
Which method do I use?
Use cloud printing if | Use ROLLER Connect if |
|---|---|
Your printer is a supported Epson ePOS model connected by Ethernet or WiFi. | Your printer connects by USB, or isn't a supported Epson ePOS model. |
You want to manage print stations and customize receipt and ticket templates in Venue Manager. | You need to print sticker tickets or wristbands, which cloud printing doesn't support. |
You use ROLLER's mobile food and beverage ordering, which needs docket printers on cloud printing. | You want to keep using printers that already have a Windows driver installed. |
You can use both. A single POS device can send dockets to a printer on cloud printing and sticker or wristband tickets to a printer on ROLLER Connect.
Connect using cloud printing
Before you start. All printers must be a supported Epson ePOS model connected to your local network by Ethernet or WiFi. USB isn't supported. Setup uses the EpsonNet Config utility for Windows, and each printer's SSL certificate must be imported on every POS device that connects to it, which needs Windows administrator privileges.
Connect each printer to the same local network as your POS device by Ethernet or WiFi. Ethernet gives the most stable connection.
Configure each printer. Set a unique static IP address, enable ePOS, then generate an SSL certificate and import it on every POS device that will use the printer. See Configure printers for cloud printing.
In Venue Manager, go to Settings > Devices > Add a print station. Enter the printer's static IP address, choose its function (receipt printer, production docket printer or both), then select Test print. See Create your print stations for cloud printing.
Enable cloud printing at POS. See Get started with cloud printing for the full go-live checklist.
Connect using ROLLER Connect
Before you start. Your POS device must run Windows, and your printer must have its Windows driver installed. If your venue has a firewall, port 2468 must be open.
The steps below use ROLLER Connect Windows Service. ROLLER Connect Legacy is also available, but we recommend the Windows Service. It starts automatically, and POS operators don't need a Windows administrator account to use it.
Install the printer's Windows driver on the POS device, register the printer in the Epson driver utility, then run a Windows test print. See Install an EPSON receipt printer (ROLLER Connect).
In Windows, set the receipt printer as the default printer and turn off Let Windows manage my default printer.
In ROLLER POS, sign in as a ROLLER administrator and go to More > Settings > Hardware, then select the download link for ROLLER Connect Windows Service and run the installer. See Install ROLLER Connect.
Refresh POS. A green bar confirms ROLLER Connect is connected.
Go to More > Settings > Hardware and set Use ROLLER Print Service to Yes, then select Save Settings. Run a test transaction in Playground and print a receipt. See Configure POS to print receipts (ROLLER Connect).
If your receipt still isn't printing, read I can print test pages, but not receipts (ROLLER Connect). For printer hardware or network connectivity problems, contact your IT support, as the ROLLER support team doesn't troubleshoot these. For anything else, contact the support team.