Regardless of the payment method, each payment goes through the same basic status sequence. This article explains the typical lifecycle of a transaction using ROLLER Payments online or in venue.
Payment request submitted
The first state in a payment lifecycle is when a payment request is Submitted.
A guest presents their payment details either in person or online and this information passes to the issuing bank (the guest's bank). This payment request results in an Authorized or Failed status.
Settled
Authorized transactions are settled at midnight CET daily; however depending on the payment method your guests use, this can take up to 2 days after authorization.
Settled means the financial institution has transferred the funds to your ROLLER Payments account.
For funds that have been authorized but not yet settled in your ROLLER Payments account, see Pending settlement in the ROLLER Payments performance dashboard.
Payout initiated (or funds paid out)
Once settled in your ROLLER Payments account, and ready for payout, payouts are initiated daily between 3 AM and 10 AM local time.
Once payout is initiated (last payout), it can take 0 to 2 business days depending on your banking provider for the funds to clear and become available in your bank account.
See Ready for payout and Last payout in the ROLLER Payments performance dashboard.
Refunds, chargebacks and disputes
Refunds to the guest can be issued after funds have settled or been paid out.
A chargeback is a transaction that is challenged or disputed by a cardholder or card-issuing bank.
The amount of the chargeback (including chargeback fee) is withdrawn from your ROLLER Payments account until the dispute is cleared.
If you successfully defend a chargeback (and win) this results in Chargeback reversed.