You can add walk-in guests to a waitlist, and when there's space, convert it into a booking. This avoids the use of manual lists outside of ROLLER to manage waitlists, and makes use of any space that comes up and captures revenue by slotting guests in.
A waitlist button is available from POS capacity view and a badge icon shows how many guests are queued. This list syncs across all POS devices at the venue.
To see how the waitlist works, select the hotspots on the interactive demo below.
Add a guest to the waitlist
To add a guest to a booking waitlist, it's similar to creating a booking at POS. Here's how it works:
From POS, select Capacity from the menu on the left.
Along the top select the new Waitlist button (hourglass icon).
Select Add to waitlist.
Either search for, and select an existing guest in the search bar or add their First name (required), Last name (required), Email and Phone number (required) to the form. Add optional notes if needed (eg. preferred session time, number of guests in the group, whether phone or email is preferred contact method).
Select Add to waitlist.
Once added they're automatically placed at the bottom of the waitlist if there's more than one entry on it. When they're on the waitlist, they show as a tile in the list. Entries left open from previous days drop off overnight.
If a guest is added to the waitlist, their details are captured as a customer record regardless of whether or not they convert to a booking.
Convert a waitlist entry to a booking
When a space frees up, the venue can contact the guest using the details provided and let them know there's a space available. Here's what happens next:
When the guest is ready to book, go back to the Waitlist button and select Convert to booking on the guests' tile.
This starts a booking, and carries the guest details over from the waitlist. Select an available product and add it to the cart, and then take payment and proceed with the purchase as normal. Once the booking has been converted, the entry on the waitlist is removed.
Manage waitlist entries
The order of the list can be adjusted and guests can be removed from the waitlist.
To reorder the waitlist, use the drag handles on the left of the guest's tile and move the order.
To remove a guest from the waitlist select the delete icon in the top right of the tile.
The waitlist does not automatically contact guests by phone or email as part of the process. This feature is currently scheduled for a future release.