If an SMS fee has appeared on your monthly usage invoice, you can trace it to the exact features sending messages and look up the rate for your country. The fee differs based on your venue’s country and billing currency.
Features that contribute to text/SMS usage fees
Currently, there are four features in the ROLLER platform that contribute to the text/SMS usage fees you may see on your invoice. These have been outlined below.
Payment links
Make taking payments easier and safer for your venue and guests. When guests call to make a booking, take payment using payment request links from Venue Manager.
These payment links can be sent via text/SMS or email from Venue Manager. When payment links are sent via text/SMS, they will incur a fee. Payment links can also be resent multiple times, each time contributing to usage.
To learn more about payment links, read the guide Send payment request links via SMS or email.
Booking agreements
Booking agreements require your guests to read and accept terms and conditions digitally before purchasing and redeeming recurring payment memberships.
These can be sent via SMS or email from POS, and when sent via SMS will incur a fee.
To learn more about booking agreements, read the guide Create a booking agreement.
Online accounts
Give your guests a convenient and personalized way to manage and redeem their passes, memberships and gift cards, by enabling online accounts in your progressive checkouts.
Guests with an online account can choose to log in using a one time code sent via text/SMS to their phone. Each time a guest logs in to their account using a code sent to their phone, your venue will incur a fee.
To learn more about creating and logging in to online accounts, read the guide Sign in and use online accounts.
Waiver requests
Our integrated digital waivers allow guests to sign before they arrive, reducing queues and eliminating manual paperwork. You can easily see which guests have signed in advance and follow up with those who haven't, making ticket redemption quick and efficient.
Waivers can be sent to guests via text/SMS to their phone, and you can do this from Venue Manager, POS or the MCI app.
To learn more about waivers, read the guide Get started with online waivers.
Text/SMS fees by country
Text/SMS messages that are longer than 160 characters incur separate fees per 160 characters.
Use the table below to look up the per text/SMS fee for your venue:
Country | AUD | CAD | EUR | GBP | NZD | USD |
|---|---|---|---|---|---|---|
Australia | 0.15 |
| 0.10 | 0.08 |
| 0.05 |
Belgium | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Canada |
| 0.06 |
|
|
| 0.05 |
Colombia | 0.15 |
| 0.10 | 0.08 |
| 0.05 |
Denmark | 0.15 |
| 0.10 | 0.08 |
| 0.05 |
France | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Germany | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Guatemala | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Hong Kong | 0.15 |
| 0.10 | 0.08 |
| 0.05 |
Ireland | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Kenya | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Kuwait | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Mexico | 0.15 |
| 0.10 | 0.08 |
| 0.05 |
Netherlands | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
New Zealand | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Norway | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Oman | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Qatar | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Saudi Arabia | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Singapore | 0.12 |
| 0.08 | 0.07 |
| 0.08 |
South Korea | 0.15 |
| 0.10 | 0.08 |
| 0.05 |
Spain | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
Switzerland | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
United Arab Emirates | 0.22 |
| 0.14 | 0.12 | 0.24 | 0.15 |
United Kingdom | 0.12 |
| 0.08 | 0.07 |
| 0.08 |
United States |
| 0.06 |
|
|
| 0.05 |