June 2025 product updates

This month’s release delivers powerful new tools for improving operational speed, reducing friction and supporting smarter upsells. Boost revenue with price rules, edit invoice templates with ease and take split payments for non-stock items — all while enjoying smoother POS workflows. With support for session add-ons, printed membership messaging and region-specific compliance updates, venues now have more ways to tailor the guest experience from booking to check-in and beyond.

Refer to our changelog for all product updates and changes.

Boost revenue with price rules

After a successful beta, Price Rules is launching to all venues this month — and we’re not stopping there. We’re also flipping the switch on HQ support, giving multi-venue brands the power to roll out smart, scalable pricing strategies across all their locations.

You can:

• Incentivize larger group bookings with quantity-based pricing
• Fill quiet times using time-based pricing
• Drive early bookings and cash flow with early bird pricing

Fully automated. No promo codes. No duplicate products. No friction.

To get started, from Venue Manager, go to Products > Price rules:

1. Choose your pricing strategy.
2. Define your tiers (eg ticket quantity, days or times or the number of days before the event).
3. Apply the rule to the relevant product(s) in the product setup (currently session and standard pass products only).
4. Set pricing for each tier by ticket variation.

And for HQ?
Create the rule at HQ, apply it to an HQ product, then share it with one, some or all venues — or use bulk edit to add it to products already in-market. It’s pricing, leveled up.

Faster modifier selection at POS now the default experience

As we mentioned last month, from June venues no longer need to enable the enhanced POS modifiers workflow as it's become the standard experience at POS. Operators will be able to put through orders faster, with a more intuitive workflow for adding stock modifiers.

Split payment support for non-stock items

Offering easier split tab payments at POS enhances the guest experience by providing a convenient and flexible way for groups to settle their outstanding bills, now without the need for stock-items to be added. 

We're including support for all items (stock and non-stock) to be included in split payments when settling a tab. Previously, split tab payments were only available for tabs with one or more stock items. We're now removing that requirement. 

If you have an unpaid tab at POS, you can use the split payments feature. Follow the steps below.

1. Search for and select the unpaid tab.
2. From the bottom of the POS screen, next to Total owing, select the options menu (3 dots).
3. Select Split payments from the list.
4. Then, select which stock items the guest will pay for and select Pay. Go through the payment flow as usual.
5. To take another payment, select Take another payment and follow step 4 again. You can continue to do this until all stock items in the booking have been paid for.
6. When the booking has been paid, select Done to complete the transaction and close out the tab or unpaid booking.

Customize the invoice PDF template

Venues can now customize invoice PDFs to better suit operational needs and local tax requirements. Using the invoice PDF template, you can include key invoice details like company tax ID, service descriptions, customer contact information and payment breakdowns. This helps ensure invoices meet business, school or regional tax standards.

The new invoice PDF template is available to all venues, but it won’t be used until you open and publish the updated template. Venues that haven’t published the new template will continue using the old, static PDF format. 

How to customise the invoice PDF template:

1. Go to Venue Manager > Design > Receipt templates.
2. Select Invoice PDF.
3. Use the panels to:
   • Configure which fields display on the invoice.
   • Enter translations or new labels for key fields, if needed.
4. Select Publish to make the new invoice PDF live.
5. To preview the PDF, go to Venue Manager > Design > Email templates and select Invoice email.
6. Select Send test email… and enter a booking ID and your email address. ROLLER sends the invoice PDF attached to the Invoice email, completed with data from the booking ID you entered.

Improved add-on session time suggestions in checkout

We're enhancing the checkout experience by allowing upsell session add-ons to suggest better time slots instead of defaulting to the same time as the main booking. 

You can now configure session pass, package and party package products to specify the add-on time suggestion to be the next available session after the primary purchase. There’s now also the option to add additional buffer time between the sessions if needed. 

This ensures guests can more easily book back-to-back experiences without time conflicts. 

Here’s how to update your products and add ons to suggest sequential time slots and/or create a buffer: 

1. Go to Products and All products. Create a new or edit an existing session pass, package or party package product.
2. Scroll down to Additional options.
3. If there are no add-ons already in the product, add one now.
4. Use the toggle Next available session to allow the suggestion of the next session after the initial product session time.
5. Add buffer time between the end of the initial session and the next suggestion by adding a value in the x minute buffer between sessions field.
6. Save the product. 

Drip pricing transparency updates for US and UK venues

Anti drip pricing rules are being rolled out in California, New York and the UK. Drip pricing is the practice of adding mandatory fees right at the end of an online checkout process which is increasingly a focus for compliance. 

This update ensures that the initial price for a product is displayed in ROLLER's online checkout includes all mandatory fees up front. Mandatory fees exclude taxes and government fees on the transaction, but all other mandatory fees must be included in the initial price.

Other news

We’ve also rolled out a range of helpful improvements From smarter memberships to more transparent pricing and compliance updates, these new features are designed to give you more control, improve transparency, and make everyday tasks easier — no matter where or how you operate.

Fixed-term memberships now supported in packages

Venues can now add fixed-term memberships (like a 3-month seasonal pass) to packages — making it easy to create seasonal promos like “Buy a Summer Pass and get a drink and plush toy.” It’s a simpler, more intuitive way to bundle memberships with other products in a single purchase. Learn more about how to create package products.

Recurring memberships removed from package item options

To prevent misconfiguration and reduce confusion, recurring memberships no longer appear when adding items to a package variation. To see it in action, go to any package and add a new item — only supported fixed-term memberships will appear.

Customize the printed message on physical membership cards

You can now update the message printed on physical membership cards when setting up or editing a membership product. Use dynamic placeholders like product name, variation name or venue phone to tailor the message to each pass type. 

If you don’t customize it, a new default message will be used instead (“This pass is subject to the [Product.VariationName] terms and conditions. [Venue.Phone]”).

Online checkout cart updates to clarify tax and fee amounts

We’re enhancing the online checkout cart summary to clarify tax and fee amounts. Specifically, the line Subtotal Tax will no longer include fee tax, and Service fees will explicitly show their tax component, eg $5.25 (incl. $0.48 tax), making the cart totals add up clearly.

Update tax rates for active recurring memberships for US venues

With this update, venues selling membership products will be able to modify the tax rate on active memberships when rates change. You will be able to update the tax rate and decide whether to roll out the change for active memberships or future memberships only. You can apply these changes without canceling active memberships or recreating the membership product. This update will be switched on for all venues in the US. Learn more in this guide.