Get started with products, resources and schedules – Help Center

Offering a variety of products with well‑defined resources and schedules helps increase revenue, manage capacity and deliver a smooth booking experience. This overview explains the core concepts — products, resources and schedules — and how they work together in ROLLER to automate availability and keep operations running smoothly.

Before you begin

Staff need the Can create products permission to create and publish products in Venue Manager; administrator and manager roles have this by default. To edit resources, they need the Can edit product details permission.

Plan product types – Not all product types are available on every subscription plan. Choose the types that fit your venue and guest needs.
Understand your capacity – Identify the spaces and experiences you offer and their capacities; you'll create resources for each to manage bookings.
Set venue operating hours – Define your standard opening and closing times and any temporary hours before linking product schedules.

Products overview

A product in ROLLER is anything guests can buy — tickets, memberships, party packages, gift cards or stock items. The setup process is consistent across product types, and you can customise:

Content – Name, descriptions, images and tags.
Details – Duration, resources, tickets and variations.
Sales availability – When sales begin and end.
Additional options – Product‑specific settings, including waivers and upsell items.

Key product types include session passes, party packages, standard passes, memberships and gift cards:

Session passes sell time‑restricted experiences (eg 1‑hour jump sessions) and rely on schedules and resources to manage availability.
Party packages bundle activities with included extras like food and beverage, and decorations.
Standard passes cover day passes, event tickets or season passes and can include peak and off‑peak pricing.
Memberships give guests recurring or fixed-price access with member perks.
Gift cards are prepaid vouchers that encourage future visits.

After configuring a product, save it and, for session passes, party packages and recurring passes, select Save and go to schedules to set up when guests can book.

Resources overview

Resources represent the spaces, equipment or staff your guests book into. They automatically manage capacity by tracking how many guests can be accommodated. Examples include physical areas (trampoline arenas), private rooms (party rooms), classes, animal encounters and staff like educators.

Planning resources

List all bookable areas or experiences and their capacities.
Consider separate resources for activities that have their own capacity but no physical area (eg fitness classes).
For whole‑venue rental, create an "Entire venue" resource with full capacity.

Booking rules

When creating a resource, you choose a single‑booking or multiple‑booking rule. Single booking means only one booking at a time can use the resource (eg a party room); multiple booking allows multiple guests until capacity is reached. Additional options exist for multiple-booking resources:

You cannot change a resource's booking rule after it has been linked to a product.

Multiple products – Different products can share the resource until capacity is full; guests with different tickets can participate simultaneously.
Single product – The first sold product locks the resource for that session; other products cannot share it.
Single ticket type – Only one ticket type can book a session (eg separate sessions for kids and teens).

Creating resources and groups

To create a resource:

From Venue Manager, go to Settings > Resources and select Create a resource.
Enter the name and capacity and choose the booking rule.
For multiple‑booking resources, choose whether multiple products or only one can share it.

You can also create resource groups (eg containing several party rooms) to automate resource allocation based on capacity; ROLLER assigns bookings to the smallest available resource that fits the number of guests first.

Managing resources

Use Settings > Resources to find resources, view linked products and update a resource's name or capacity. To remove a resource from a product, unlink it from each ticket type in the product settings before deleting.

Schedules and operating hours

Schedules determine when sessions are available for guests to book. By linking schedules to your venue's operating hours, session times automatically update when your opening hours change. This reduces the number of schedules you need to manage and makes bulk updates easy.

Operating hours

Set standard hours (regular weekly open/close times), temporary hours (short‑term changes such as holidays) and plan future changes (new hours from a set date). To set standard hours:

From Venue Manager, go to Products > Schedules and select Operating hours.
Enter open and close times for each day, turning off days you're closed.
Save your hours; linked schedules will update automatically.

Use temporary hours to override standard hours for specific dates. Changes to standard or temporary hours immediately update all linked schedules. You can plan future changes to standard hours by selecting an effective date.

Creating schedules linked to operating hours

Schedules linked to operating hours apply to session pass and party package products. There are four schedule types: fully linked (sessions run from open to close at regular intervals), partially linked (sessions only during part of the day), not linked (fixed session times) and fully customised schedules.

To create a linked schedule:

From Venue Manager, go to Products > Schedules, select the product and choose Create schedule.
Name the schedule and set the first session start time and last session end time, aligned to your venue's opening and closing times.
Set session frequency (eg every 30 minutes), select tickets and resources (they must be consistent across all sessions).
Define the schedule period: every day, selected weekdays or custom dates.
Choose the start date and set a maximum booking window to control how far in advance guests can book.
Save the schedule. Sessions stay in sync with operating hours.

Linked schedules can limit how many bookings can start at the same time on single‑booking resources. You can also allow sessions outside operating hours for special or private events.

Resolving schedule conflicts and managing schedules

If two schedules for the same product overlap, you'll see a "days already in use" message. Edit the schedule to remove conflicting days or exclude dates from other schedules. Use the schedules calendar to view operating hours and linked products by date. To migrate existing schedules to operating hours, follow the bulk schedule updates guide.

Best practices

Plan product types and variations based on guest preferences and venue operations.
Create resources for every physical space or experience you need to manage; group similar resources to automate allocation.
Define booking rules carefully; you cannot change them after the resource is linked to a product.
Link schedules to operating hours to simplify updates and reduce manual work.
Set a maximum booking window to control how far in advance guests can book; consider seasonal changes.
Review schedules regularly for conflicts and adjust session times as needed.

Key terms

Product – A sellable item such as a ticket, membership, party package, gift card or stock item.
Variation – A specific ticket type or option (eg adult, child, concession).
Resource – A bookable space, activity, staff member or group of spaces used to manage capacity.
Booking rule – Defines whether a resource can be booked by one or multiple bookings and whether different products can share it.
Resource group – A collection of resources that automatically allocates bookings based on capacity.
Operating hours – Standard, temporary or future open/close times for your venue.
Schedule – A timetable of session start times for a product, linked or not linked to operating hours.
Session – A single booking interval for a session pass or party package product.

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