Your members shouldn't have to think about which venue they joined at. Multi-venue membership redemption lets members use their benefits at any eligible venue in your group — with benefits managed once at HQ and usage tracked centrally across all locations.
Set up the membership once at HQ, choose which venues can sell and redeem it, and let venues adapt locally. Your team redeems at POS or Venue Manager, or members redeem directly through online checkout.
HQ subscription
Available for all HQ venues. To learn more, contact your customer success manager or the support team.
Key concepts
Before you set up, familiarize yourself with these terms.
Membership benefits are the discounts and inclusions members receive — for example, free or discounted access to passes, activities, services, or merchandise. Benefits are configured in the membership variations section of the product setup. Benefits defined at HQ become the default for all selected venues. Venues can customize locally — removing benefits they can't provide or adding site-specific ones.
The home venue is where a member purchased their membership. Their benefits, usage limits, and discount rules come from that venue's membership product setup — and apply wherever they redeem across the group. If a member's home venue offers 20% off standard passes, that discount travels with them.
Eligible venues are the managed venues you add to the Venues field in the HQ membership product setup. Only venues you select can sell and redeem the membership — being part of your group isn't enough. After you save, each eligible venue needs to add the product to their venue products list before staff can start redeeming.
When a membership product is set up to be a multi-venue membership product at HQ, redemptions are tracked across the whole group as a single shared counter — not per venue. If a member has a monthly limit of five visits and uses two at Venue A, they have three remaining across all eligible venues — not three per venue. The count updates group-wide as soon as a redemption is recorded.
When staff search for a member at POS, they see one or more status labels:
- CURRENT — the person is an existing guest of this venue (they may also be a member here).
- VISITING — they hold a valid multi-venue membership from another venue in the group.
- INELIGIBLE — they hold a membership that can't be redeemed at this venue.
A guest can show more than one label. An existing guest of your venue who also holds a multi-venue membership from another venue will show both CURRENT and VISITING.
Choose your approach
Choose the model that fits your operational reality.
When to use: Your venues have the same experiences and offerings.
Pros: Simple to manage. Consistent member experience.
Watch-outs: Only works if every venue truly offers everything.
When to use: Venues vary in activities, stock or services.
Pros: Accurate per location. Reduces member confusion.
Watch-outs: Requires ongoing updates when availability changes.
When to use: A venue has additional offerings not shared group-wide.
Pros: Enables local differentiation. Improves member value.
Watch-outs: Keep benefit names consistent so members understand what's included where.
Example: bowling group
A bowling group has four venues. All share bowling and a food offer. Two have an arcade; merchandise stock varies; one has an escape room the others don't.
| Benefit | Venue 1 | Venue 2 | Venue 3 | Venue 4 |
|---|---|---|---|---|
| Bowling (HQ default) | ✓ | ✓ | ✓ | ✓ |
| Food offer (HQ default) | ✓ | ✓ | ✓ | ✓ |
| Arcade (HQ default) | ✓ | ✓ | Removed | Removed |
| Merch discount (HQ default) | ✓ | Removed | Removed | Removed |
| Escape room (Venue 1 only) | Added | — | — | — |
Set up a multi-venue membership at HQ
For: HQ operators
- From Venue Manager, go to Products.
- Open the membership product you want to make available at multiple venues, or create a new one.
- Select the venue tags where members can purchase and redeem the membership benefits.
-
Select the Multi-venue redemption checkbox.
- Set up your Membership variations. For each variation, configure the Membership discount with the discounted products you want to offer across venues.
- Select Save.
See Create a recurring or fixed-price membership product for membership setup details.
The membership product is now available to the venues you selected. Each venue can add the product and, with the right permissions, customize it to match what they sell locally.
Add and customize the membership at a venue
For: managed venue staff
Venues inherit the HQ membership as a baseline. They can remove discounts they don't offer, or add venue-specific membership discounts not in the HQ default.
- From Venue Manager, go to Products > All products.
- Select Add managed product at the top right.
- Choose the HQ membership product from the list.
- Keep Sell selected for each variation you want to make available at the venue.
- Review the Membership discount for each membership variation and customize if needed.
- Complete any local setup (eg waivers, resources, operating hours).
- Select Save.
Redeem a membership at POS
For: POS staff
When a member visits from another venue, search for them and check their status label before redeeming. See Member status labels above for what each label means.
- From POS, go to Search and select the Members tab.
- Search for the member by name, email or membership number.
- Check the label on the member's result:
- CURRENT — the person is an existing guest of this venue.
- VISITING — they hold a valid multi-venue membership from another venue.
- INELIGIBLE — they hold a membership that can't be redeemed at this venue. You can still use their details to create a booking — they just pay the standard price.
- Select the member to open their record.
- For visiting members, select View benefits to review what they're eligible for.
- Select Redeem membership to apply the benefits and continue with the booking.
A person can show more than one member label. For example, an existing guest of your venue who is also a visiting member from another venue will show both CURRENT and VISITING.
Other ways to redeem
Members can redeem their multi-venue membership benefits without coming through POS.
Through Venue Manager
When members contact the venue to book, staff can make a booking for the relevant product and enter the member's membership number to apply their discount.
Through online checkout
The member enters their membership number at checkout and their discount is applied automatically.
FAQs
Can members use their membership at any venue in my group?
Only at the venues you selected in the HQ product setup. Adding a venue to your group doesn't automatically give it access — you need to add it to the Venues field on the membership product, and that venue needs to add the product to their catalog.
Can I revert a venue's benefits to match HQ?
No. There's no resync. Each benefit change must currently be made manually at the venue level, one at a time.
Can the same person be a current and visiting member?
Yes. If they're an existing guest of your venue and also hold a valid multi-venue membership from another venue, they'll show both CURRENT and VISITING labels.
A venue can't edit the membership — fields are greyed out. Why?
Venues require the venue permission to edit membership product settings and staff require the staff permission to edit products. See HQ venue permissions by feature and Permissions by feature and role.
Learn more
- Redeem memberships at POS — how to search for members, check their status and apply benefits at POS
- Redeem a membership in Venue Manager — how to apply a membership number as a discount when creating a booking in Venue Manager
- Sign in and use online accounts — how members use their membership number to redeem benefits at online checkout
- Create a recurring or fixed-price membership product — how to set up membership variations and configure the Membership discount that defines member benefits
- Add HQ products to managed venues — how managed venues add HQ products in the correct dependency order before adding the membership
- HQ venue permissions by feature — what HQ can lock or allow for managed venues, including membership settings
- Permissions by feature and role — default staff permissions by system role, including Can edit products and Can manage memberships
- HQ vs managed venue: Implementation guide — how HQ and managed venue accounts work together and how to set up your group