ROLLER uses resources to manage your venue's capacity and normally stops staff from booking past a resource's limit.
But sometimes you need more spots than the base capacity for things like walk-in parties or last-minute add-ons. Turning on overbooking lets your team take bookings beyond a resource's capacity when it counts, while a manager PIN prompt keeps things controlled so you don't exceed capacity by accident.
Solution
Overbooking is a venue-level setting, so once you turn it on it applies across POS and Venue Manager. When it's on, staff can book beyond a resource's capacity, and any team member who isn't an administrator or manager is prompted for a manager's POS PIN before the overbooking goes through. Overbooked time slots then show purple on the Daily capacity page, so you can spot and manage them at a glance.
To approve an overbooking at POS, the staff member entering the PIN needs the POS admin or Manager PIN Override permission. The administrator and manager roles include both by default and aren't required to enter their PIN when overbooking a resource.
If you consistently need more spaces on a resource, it's safer to raise the capacity instead of overbooking. See the guide Create your resources to update resource capacity.
Turn on overbooking in Venue Manager
From Venue Manager, go to Settings > Account > Venue settings.
Select Unlock in the top right to make the settings editable.
Go to the Bookings & inquiries section.
Turn on Restrict overbooking.
Select Save.
Take an over-capacity booking at POS
Add the booking to the cart as you normally would, even though the resource is at capacity.
When POS prompts for approval, have a manager enter their POS PIN.
Complete the booking as usual.
Spot overbooked slots in the Daily capacity view
From Venue Manager, go to Bookings > Daily capacity.
Look for time slots shown in purple — these are overbooked.
Select a slot to review the bookings for that time.