This month we've got a great lineup of new products and enhancements that will streamline your operations, save time and improve the guest experience.
Take the headache out of settling up outstanding booking balances with stored payment methods. And, we know that Apple Pay is a convenient, secure and modern way to pay for online purchases, which is why it’s now available as a payment method on the overlay checkout experience. Coming into beta, make managing parties a breeze with the party guest list. Guests can manage their guest lists, RSVPs and signing of waivers (when required) through their online account.
Charge stored payment methods for amounts owing
Plan: Available on all plans for customers using ROLLER Payments
Manually settling outstanding booking balances and handling extra charges can be challenging and inconvenient, especially at the end of a busy party with tired parents and kids. You can now charge a card previously used for a booking made online (checkout, payment links and invoice forms) for the same booking from Venue Manager, eliminating the need for a physical checkout.
- Search for and select the booking in Venue Manager.
- Go to the Payments tab.
- For the payment row with an amount owing, select the options menu (3 dots).
- Select Charge stored payment method.
Watch the video to see how it works.
Learn more
Charge stored payment methods for amounts owing in Venue Manager
Make online purchases easy with Apple Pay for the overlay checkout
Plan: Available on all plans for venues using progressive checkouts and ROLLER Payments
Apple Pay is one of the world’s most popular payment methods, with over 500 million users globally. It’s a convenient, secure and modern way to pay for online purchases. And now, you can enable Apple Pay on your overlay checkout and make this experience easy and convenient for guests who use Apple Pay as their preferred payment method.
Contact the ROLLER Support team to get started!
Learn more
Streamline party and event organization with party guest lists [Beta]
Managing guest lists, RSVPs and getting waivers signed can be a headache for venue staff and booking guests. Entry delays can spoil the fun, especially for busy parents with young kids.
With our guest list feature for party packages, booking guests can now send invitations, track RSVPs and manage waiver signing from their online accounts, reducing entry delays and stress, and ensuring a smoother, more enjoyable event for everyone. Ideal for kids’ parties, corporate events and special occasions.
- Booking guests can send invitations, track RSVPs and manage waiver signing (when required) from online accounts.
- Invited guests can easily RSVP and sign waivers (when required) from a unique link in the invitation.
- Booking guests can sign in to their online account to see who has RSVP’d and signed waivers, and follow up with those who haven’t.
- Venue staff can access real-time guest information such as who has RSVP'd and signed waivers from the party booking in Venue Manager.
Watch the video for an overview of how it works.
Learn more
Streamline party and event planning with online party guest lists
Other news
But wait, there's more! Forecast your revenue and optimize resources with enhancements to analytics, give your staff greater control over who can merge and delete guest records and stay up-to-date with ROLLER’s privacy and compliance updates.
And, coming soon for HQ venues, reduce your administrative load and create a consistent checkout experience across each of your venues with HQ checkouts.
Advance revenue metrics for weekly performance dashboard
Forecasting revenue and optimizing staff and resources for the upcoming week can be challenging, often leading to operational inefficiencies and missed revenue opportunities.
To address this, we've added two new charts to our weekly performance dashboard. Use these charts to help you identify top-performing product types from advance bookings weekly, plan staffing for the upcoming week effectively, manage busy days and drive any campaigns to boost pre bookings and revenue:
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Advance booking revenue by product type for the upcoming week
This chart provides a continuously updated, aggregated weekly view of expected revenue from advance bookings starting from today, segmented by product type. -
Daily advance revenue by product type for the upcoming week
This chart shows the expected daily revenue from advance bookings, segmented by product type for the upcoming week, starting from today. Helps identify daily revenue peaks and plan staffing and resources accordingly.
Learn more about the weekly performance dashboard
Control who can merge and delete guest records with a new role permission
Prevent accidental errors, minimize disruptions and give your staff greater control over who can merge and delete guest records with the new role permission: Can merge and delete guests.
This permission is enabled by default for Administrator and Manager system roles, or any custom roles you’ve created based on these roles.
Learn more about permissions and system roles
Updated T&Cs and privacy policy notice for online accounts
ROLLER continues to update and enhance online accounts for privacy and compliance.
When a guest creates an online account, instead of them needing to tick a checkbox to accept T&Cs and the privacy policy, there’s now a simple message outlining that by proceeding (creating an account) they’re agreeing to the T&Cs and privacy policy.
Learn more about online accounts
Create a consistent online experience for all your venues with HQ checkouts [Coming soon]
Running a successful venue comes with its challenges, and those challenges are multiplied when you manage a group of venues. For example, when updating your checkouts one small change, like adding a new product, can result in hours of work as you make that change across each of your managed venues. Until now!
With HQ checkouts, you can build your checkouts in one, centralized place and publish your changes to all your managed venues with just a few simple clicks! This saves you time, reduces your administrative load and creates a consistent checkout experience across each of your venues.