What's new in ROLLER: May 2025

This month we’re making it easier to deliver smoother guest experiences while giving staff more control. Discount codes can now be applied automatically via URL — no typing needed — helping boost conversions and reduce support requests. At POS, membership verification is faster and more secure with photo matching built right into the check-in flow. 

And for our German and US customers, updated tax reporting and CARL compliance settings ensure you’re meeting local requirements with ease.

Refer to our changelog for all product updates and changes.

Automatically apply discount codes via URL

 

Make it easier for guests to redeem your offers — no code typing required. Venues can now add a discount code to their checkout URL, and when a guest clicks the link, the code is pre-filled. A custom message appears to guide them (eg “Spend $50 or more to unlock this discount"). Once the conditions are met, the discount is applied automatically.
 

You control the message by setting it in the redemption message field when creating the discount code. This helps clarify how and when the discount applies, reduces confusion at checkout and cuts down on support requests.
 

It’s perfect for marketing campaigns, returning guests and targeted offers where you want to keep the experience simple and seamless.

Visit Add a discount code to your checkout URL on the Help Center to learn more.

Verify membership and season pass holders faster at POS

 

Membership check-in just got a whole lot quicker and more secure. POS operators can now verify that the person using a membership or season pass is the one it was issued to, with photo matching built right into the booking flow. No need to switch screens or slow down the line.

When a pass is applied, a banner prompts staff to confirm guest details. They can view the guest’s name, membership info and photo — or take a new photo on the spot if one isn’t on file. Updates sync instantly to the guest profile.

It’s one-click check-in: spot the guest, match the photo, and you’re done. This streamlined process reduces fraud risk and keeps queues moving, especially for families or groups with multiple members on one booking.

All the speed, without compromising on what matters most — your membership benefits.

Visit Search for and redeem memberships at POS on the Help Center to learn more.

Capacity indicator update for guests booking experiences online

 

We've made a small but impactful update to the online checkout. Your guests can now clearly see how many spots are left for the experience they’re booking, so there's less confusion and a better booking experience.

For single-booking, multiple ticket resources (like game rooms), the online checkout currently shows the number of remaining resources (eg 1 left) instead of the actual number of tickets or spaces available to book (eg 10 left).

Now, you can configure products to show capacity based on how many tickets are left, rather than resources. 

Where to find the new setting to update capacity display to ticket or resource:

1. From Venue Manager, go to Products > All products.
2. Edit an existing session pass product or create a new one.
3. Scroll to Additional options > Display availability as remaining resources

Note: this setting will only show if the resource is a single-booking resource. It’s automatically selected, meaning it shows the number of resources left by default. 

How availability is displayed:
If this is checked: availability in checkout shows as number of remaining resources (eg 1 game room available)

If this is unchecked: availability in checkout as number of remaining tickets (eg 10 tickets available to the game room)

Midnight sessions now supported by operating hours

 

Late-night venues, rejoice — you can now schedule sessions that run past midnight using your standard operating hours! No more creating multiple customized schedules or duplicating products just to handle sessions that run past midnight.

This update makes it easier than ever to manage late-night activities, with temporary hours now working seamlessly for one-off events and public holiday overrides — all within your regular operating hours setup.
 

This helps maximize revenue for late-night venues — such as trampoline parks, VR arcades, bowling alleys, and mini golf centers — by making it easier for guests to book sessions, reducing friction, increasing conversions and keeping more slots filled after midnight.

How to set it up

1. From Venue Manager, go to Apps > Progressive checkouts > Settings > Advanced.

2. Enable “After midnight session availability”

   This setting controls whether sessions that run past midnight appear on the previous day in progressive checkouts.

   

3. From Venue Manager, go to Products > Schedules. 
   • Select the Operating hours button (top right).
   • Select the Standard hours box to edit it.
     

   • Set your late-night closing times (eg Friday: 10 AM – 2 AM)

     
      

4. Go to Schedules and select the product.
   • Delete any customized late-night schedules that aren't linked to operating hours. (From the open schedule, select the options menu (3 dots) at the top right, then select Delete.)
   • Include late-night days (eg Fridays, Saturdays) in the regular schedule.
   • Make sure “Last session ends at” is linked to the Closing time in operating hours.
   • For example, if Friday’s operating hours are until 2 AM, guests will be able to book sessions until 2 AM.
     
5. Preview your online checkout to confirm that late-night sessions for the day display correctly.
   

That’s it! Your Friday night sessions will now run smoothly into the early hours.

Multi-factor authentication (MFA) for Venue Manager [Beta]

Plan: All plans
Preview release (Playgrounds): Unavailable
Target release date (Live venues): Small beta release in June.

We've added Multi-Factor Authentication (MFA) to Venue Manager as a best practice security measure to keep accounts and customer data secure. Once enabled by a venue administrator, MFA adds an extra layer of security to staff logins by requiring a second verification step — like a one-time code from their email or an authenticator app.

This upgrade will roll out progressively and is currently in Beta. Once it’s active, all Venue Manager users at that venue will need to set up MFA at their next login.

More control over staff permissions

Plan: All plans
Preview release (Playgrounds): Unavailable
Target release date (Live venues): June 3

New granular permissions give HQ greater control over what staff can view, edit and manage in Venue Manager — helping enforce consistency, reduce errors and support compliance across locations.

Simply go to Settings > Staff > Roles, and fine-tune or create new custom staff roles.

New permissions include:

1. View-only access to waivers, products, booking agreements & form submissions 
   • Give staff visibility without edit access — ideal for support, finance or call center teams.
   • Venue Manager permissions: Can access and send waivers, Can view products, Can view booking agreements, Can view form submissions
   • Enabled by default for administrator and manager system roles
      
2. Edit tax rates and override product-level tax 
   • Let staff manage local tax settings without affecting ticket pricing or product configurations.
   • Venue settings permission: Can edit tax settings
   • Enabled by default for administrator system roles
      
3. Edit fees 
   • Lock down fee settings to ensure consistent guest charges across all venues.
   • Venue settings permission: Can edit fee settings
   • Enabled by default for administrator system roles
      
4. Assign managed venue custom roles 
   • Restrict role assignment to only those created by HQ — maintaining standardized access across locations.
   • HQ venue settings permission: Can access managed venue custom roles
   • Enabled by default for administrator system roles

Learn more

• Permissions by feature and system role
• Create staff members
• Create your staff with HQ staff management
• Manage staff permissions with HQ-managed roles

Other news

We’ve also rolled out compliance updates for venues in California and Germany — including support for California’s updated renewal laws and Z-Bon reporting for German tills — to help you stay compliant with evolving local requirements.

California’s updated Automatic Renewal Law (CARL) changes for US venues

As an extension to the FTC’s “click-to-cancel” rule, the Californian Government has announced updates to the Californian Automatic Renewal Law (CARL), a consumer protection statute. It aims to further enhance consumer protection, promote transparency and prevent businesses from charging consumers without proper disclosures and consent, and requires compliance by July 1, 2025.

Email comms will be sent with recommendations to help you comply with this statute.  

End-of-day till reporting updates for German venues (Z-bon report)

Updates have been made to the Till closure report, making it fiscally compliant for German venues. Fields in this report have been added or updated (eg business details and gross receipts by tax rate) with enhanced German language support to make the Till closure report compliant with Z-Bon reporting requirements. 

This update will be automatically applied to German venues that have Fiskaly enabled - no configuration is required. Learn more about closing tills and printing the Till closure report from POS.