September 2025 product updates

Sell more flexible packages with option sets that boost spend, let guests reserve your entire venue in one booking and manage product tags from a single page. Applying fees is now simpler, with more options to fit how you run.

For smoother in-venue ops, food and beverage docket printing is optimized, print status now syncs across POS devices, and updated tipping and POS security help your team work faster and safer.

And just in time for the holiday season for groups — multi-venue gift cards are here, making it easy for guests to enjoy them at any of your selected venues.

Read on for details, or check our changelog for the full list of updates.

We’re always learning from venues like yours. Join our research panel to get early insights into new features and share your feedback to guide future improvements.

Sell customizable packages and party packages to increase guest spend
 

Previously, packages could only be sold with fixed inclusions. If you wanted to offer guests a choice, you had to create duplicate products or variations (eg ticket + burger, ticket + pizza, ticket + nuggets).

Party packages allowed choice, but only within a single stock product’s variations. You couldn’t offer choice across stock products, like pizza or nuggets, or large pepperoni or cheese pizza. That meant more admin for you and fewer choices for guests.

Now, you can add option sets so guests choose what they want — food, drinks, cakes, merch, decorations. This reduces setup time and keeps stock consistent, helping you sell more flexible bundles that drive higher spend and conversions.

To get started:

1. From Venue Manager, go to Products > Create product > Package or Party package.
2. Select Add items for inclusions. For packages, select the inclusion type: Option set.
3. Give it a display name for the online checkout (eg enter "Burgers" in the product set up and it displays as "Select Burgers").
4. Select the stock item inclusions for guests to choose from.
5. Or edit existing package/party package products to add the option sets.

You can now turn off auto-fill when guests skip inclusions online for party packages. Instead of applying the first option automatically, skipped choices stay blank and trigger activity center alerts. Staff can contact guests to confirm details and personalize or upsell the order. Read on for the details below.

Gift cards that work across your venues - just in time for the holiday season (on request)
 

Guests can now buy one gift card and redeem it across multiple venues in your group. This makes gift cards more flexible for guests — and more valuable for you, especially during the holiday season.

1. Go to HQ > Products > All products.
2. Create or edit a gift card product.
3. Select the venue tags for the venues that should have access to the gift card product.
4. Tick Multi-venue redemption to let the gift card be used across the venues you’ve tagged.

Now, any gift card purchased from that product can be redeemed, refunded back onto the same gift card or quickly searched at POS across the venues you tagged — making day-to-day workflows smoother for your team and guests.

Once the setting is enabled on the HQ gift card product, all existing gift card variations sold for that product will automatically support multi-venue redemption. There’s no need to reissue or migrate those cards.

Behind the scenes, reporting has also been improved.

Exclusive venue hire for party packages and session passes
 

Make it simple to sell whole-venue buyouts for parties, field trips, events or after-hours sessions. Guests get the entire space to themselves, while you can be confident that exclusive events won’t be double-booked.

You can now set up party packages and session pass products to book out all the capacity of assigned multiple-booking resources. When this option is enabled, the entire space (eg trampoline courts, play areas) is reserved exclusively, preventing other bookings at the same time.

• For party packages, edit the Party program in its product setup. You’ll see a new checkbox called Book out multi-booking resources. This option only appears when a multi-booking resource is selected.
  
  
• For session passes, edit the product. You’ll see the same Book out multi-booking resources checkbox in the setup. Select this option to reserve the full resource whenever the session pass is booked.
  
  

The setting applies across all variations of the product, so any booking will automatically reserve the full resource. 

In Daily capacity view, exclusive bookings appear in dark blue (like single booking resources), making it clear no other bookings can be made at the same time.

Manage all your product tags in one place
 

Guests can find what they want faster and staff can sell with confidence when POS and online checkout menus are clear and organized. Bulk tag management makes it simple — now you can see, create and update all your product tags from one central page in Venue Manager. It’s the quickest way to launch new products, streamline food and beverage menus and keep online checkouts and POS uncluttered.

1. From Venue Manager, go to Settings > Tags.
2. Select Create tag and choose the products to include.
3. Use the options menu (3 dots) to rename, update or delete a tag.
4. Follow the direct links to online checkouts or POS devices to see where each tag is being used.

Turn off auto-fill for skipped party package inclusions and get activity center alerts
 

You can now control what happens when guests skip inclusions in a party package when booking online.

Previously, skipped inclusions were always auto-filled with the first option in the list (eg Large pizza). Now, from Venue Manager, you can go to Progressive checkouts > Settings > Advanced to turn auto-fill off.

• On (default and previous behavior): if a guest skips a choice, the first option you set up for that inclusion is applied automatically. This keeps every booking complete and saves staff time chasing up missing selections.
• Off (new option): if a guest skips a choice, the inclusion stays blank. Staff see an alert in the activity center, providing the chance to confirm details with the guest, personalize the order or even upsell. To configure the activity center notification, from Venue Manager, go to Settings > Notifications.

By default, this setting is turned on to match the previous booking experience.

More options for how fees are applied
 

You can now apply fees to invoices and payment links, not just at checkout or POS. This gives you more flexibility to manage group, corporate and school bookings and ensures fees are always clear for guests before payment.

To enable this, the Taxes and fees page in Venue Manager has been redesigned to make things simpler. Fees are split into two tables: booking fees and transaction fees.

You can set a percentage fee for both card and non-card payments, keeping everything consistent across sales channels.

Duplicate package and party package products
 

You can now quickly duplicate package and party package products in Venue Manager, just like session and standard passes and memberships. This makes it much faster to create variations or fix mistakes without starting from scratch. All key details copy over, including package items, inclusions and sales availability, so you can simply adjust what you need before you save.

1. From Venue Manager, go to Products > All products.
2. For the package or party package product, select the options menu (3 dots), then select Duplicate.

Printed stock items now automatically redeem
 

When you print a stock item docket, the item will now be automatically flagged as redeemed in POS. This ensures your stock, redemptions and revenue reporting stay aligned across both POS and mobile food and beverage ordering.

This update makes daily reporting more accurate and removes the need for manual reconciliations. It also reduces the risk of stock being sent to the kitchen without being redeemed.

Simply print the stock item docket as usual and once printed, you’ll see the redemption tick automatically appear in the booking. Purchases made via mobile food and beverage ordering are also automatically redeemed.

Add notes to dockets for pre-purchased food orders
 

You can now include notes when printing dockets for food and beverage items purchased as part of a booking. This means your staff can capture guest requests like "send after game one" or "deliver to the table when we’re finished".

By adding information to the docket, food delivery gets to the right place at the right time which improves the guest experience.

Docket print status now synced across all POS devices
 

When your venue uses multiple POS devices, it’s unclear if an order has already been printed. Now with this update print status is more accurate. There's also a new flag that shows when a docket has already been sent to the printer. Once a docket is printed, that print status is synced and visible from all POS devices in the venue. You’ll also see a prompt if you try to reprint an item that’s already been printed elsewhere.

This helps keep POS staff informed of the print status to avoid duplicate dockets being sent to the kitchen.

From POS, just print an order as usual. Any other devices will now also show that the docket has been printed.

Print and re-print dockets for online food purchases
 

Food and beverage items purchased online through the checkout can now generate kitchen dockets automatically. This ensures the kitchen team never misses an online order.

If needed, you can also re-print a docket to give your staff more control over printing and reduce missed or delayed orders.

Enable tip amounts to reflect the entire booking value
 

Tips suggested on the payment terminal can now reflect the entire booking value instead of just the remaining balance to pay.

This ensures guests’ tips account for deposits already paid, so your team gets fairly compensated for the full service delivered.

1. From Venue Manager, go to POS settings > Tipping.
2. Check Enable tipping is on.
3. Select Calculate card terminal  on booking total (which overrides Adyen terminal settings).
4. Ensure your preferred tip percentages are set.
5. Select Save.

These suggested percentages sent to the card terminal now apply to the entire booking value, instead of the remaining balance.

Enable multiple embedded checkouts from one page 
 

For venues with embedded checkouts, you can now configure multiple online checkouts to launch from a single page on your site. 

For example, you might create a central booking page with different buttons for each of your venues or experiences. When a guest clicks the link or button to a particular checkout, the right checkout opens straight away in the overlay.

This makes it easier for guests to find the right experience, while reducing the need for you to manage multiple landing pages.

Stronger security at POS
 

We’ve made a set of updates to strengthen security at POS. This gives you more control over staff activity, cash handling and logins.

POS staff can now log out more easily with a new Logout button on the POS main screen. You can also configure auto-logouts so sales are recorded under the correct staff login.

We’ve also introduced new role permissions to protect cash drawers and other POS actions. Venues can now decide who can edit past till sessions or open tills. If a staff member without permission tries one of these actions, they’ll be prompted for a manager PIN.

The new role permissions have HQ support, so groups can enforce consistent rules across multiple locations.

To choose your preferred auto-logout option:

1. While logged into your POS device, select More at the bottom left of the screen.
2. Select Settings > Device.
3. Scroll to the bottom of the device settings list to Enable device timeout and use the drop down lists to select a value in minutes and/or seconds.
4. Select Save Settings.

To review your POS role permissions and adjust them for each staff role:

1. From Venue Manager, go to Settings > Staff roles.
2. Select an existing role, or create a new one.
3. Under the heading POS, you’ll now see new options:
    
   • Can open till: allows a staff member to open the till. If disabled, staff can still click the action, but ROLLER will now prompt for a manager PIN.
   • Can remove item(s) from booking: allows a staff member to remove an item. If disabled, staff can still click the action, but ROLLER will now prompt for a manager PIN.
   • Can access POS till: provides access to a till session and history in the settings page. If disabled, staff aren’t able to view this page.
      
4. Changes have also been made to the following permissions:
    
   • Can cash in/out POS till: controls whether a staff member can perform cash movements in the POS till. If disabled, no access to this task.
   • Can edit reconciled till session: controls access to editing past till sessions. If disabled, no access to this page.

No change is required right away, as existing permissions will be mapped to the new ones for consistency. You can opt to enable or disable certain permissions for your venue.

Permission changes for blocked capacity and brand and appearance
 

You can now grant staff the ability to block capacity in the Daily capacity view in Venue Manager without giving them access to managing resources. This means you can let team members temporarily block off areas (eg lanes, bays or courts) without risking unwanted changes to your resources setup.

We’ve also renamed a few permissions to make their purpose clearer. For example, Manage site content is now called Manage brand and appearance, so it’s easier to know which permission controls venue branding. A couple of other permissions have also had minor copy updates for consistency.

Tipping changes for Quebec venues
 

ROLLER has made changes for Quebec venues to ensure tips are now calculated on the subtotal, in compliance with Quebec’s Bill 72.

With this change, all suggested tip percentages are now calculated from what’s entered in POS settings in Venue Manager, rather than terminal settings. We recommend checking that these percentages are set correctly for your venue if you’ve been using terminal settings previously.

1. From Venue Manager, go to POS settings > Tipping.
2. Check Enable tipping is on.
3. Ensure your preferred tip percentages are set.
4. Select Save.

Flag stock products as food and beverage items
 

By clearly identifying food and beverage items, you can report on trends. This also lays the foundation for enhanced food and beverage functionality in ROLLER as updates are made for this capability.

You can now mark any stock item as food and beverage with a simple setting in the product setup. To mark a new product:

1. From Venue Manager, go to Products > Stock and create a new stock product.
2. In Additional options, toggle on Food and beverage.
3. Select Save.

You only need to use this setting for new stock products being added. Existing products will be updated automatically.