Questions
- How does daily net settlement and changes to the way fees are charged impact funds received in the Xero Export report?
- Do the funds received in the Xero Export report reflect net of ROLLER Payments fees?
Solution
ROLLER is gradually transitioning ROLLER Payments to a net-settlement model.
If your venue has moved to net settlement, payment fees including ROLLER fees and network fees are deducted from your daily payouts before the funds reach your bank account.
What are “funds received” in the Xero Export?
“Funds received” in the Xero Export represents the total amount your venue has collected across all payment methods. This total matches the funds received in your ROLLER Payments reports plus any funds received through non-ROLLER Payments methods.
Xero Export funds received = ROLLER Payments funds received + non-ROLLER Payments funds received
How do I match my Xero Export "funds received" to my bank deposits?
If you want to match the funds received in your Xero Export report to your bank deposits, use:
Xero Export funds received = net ROLLER Payments payout + ROLLER Payments payment fees + refunds and chargebacks + non-ROLLER Payments funds received.
To identify payment fees (ROLLER fees + network fees), use the Daily Summary ROLLER Payments report versions or the ROLLER Payments Payout Export.