At times, your internet connection can drop out or ROLLER may have to complete planned maintenance that interrupts regular service. During these times, ROLLER POS will operate in Offline Mode, but it's important to understand a few of the limitations.
This guide walks through offline mode, what this means and what the limitations are.
What offline mode enables
Before going into offline mode, any ROLLER POS that was operating (logged in with active internet connection) will be able to:
- Load in any data that is synced prior to going offline, such as bookings and waivers.
- Process new transactions and sync them when the connection is restored.
- Connect with peripheral devices such as printers, card terminals, cash drawers and scanners.
But, a POS device in offline mode will not be able to:
- Login a staff member. This must be completed prior to a planned outage.
- Access waivers created after the POS went offline.
- Access bookings created after the POS went offline.
Preparing for an offline period
If you know that your venue's internet connection is going to be interrupted, or that ROLLER is executing planned maintenance, then there are some important steps to take in preparation for when you need to go into offline mode.
POS
To prepare from POS, follow the steps below.
- Login all POS devices at least 30-minutes prior to the start of the period.
- Turn off any device timeout settings on POS to prevent it from logging out during maintenance.
Just in case there's an issue:
- Prepare a payment terminal to be able to transact unintegrated when POS is offline. Note that some payment terminals will not operate when there is no active internet connection.
- Make sure to have a key for the cash drawer.
Bookings
We highly recommend printing a runsheet or exporting all bookings for the day. To learn more, read the guides listed below.
Waivers
If your venue uses waivers, any current waivers that exist be stored locally on the POS. But, newly created waivers will not be available until service is restored. With this in mind, there are some additional recommended preparations:
- Export the valid waivers and copy the CSV file onto each device.
- Print physical waiver forms for guests who need to sign a waiver when they arrive at your venue.
- Make sure you have a "test" waiver in the system that is created at least 30-minutes prior to the start of the outage.
This "test" waiver can be used by venues who require a waiver to be attached to a booking before checking in a guest. Use the "test" waiver to check in guests signing a paper waiver during the offline period.
During the offline period
For POS offline mode to remain active it is important that you:
- Do not log out of POS.
- Do not close the browser window.
- Do not refresh the browser page.
- Do not restart the computer.
- If using ROLLER Connect, do not restart ROLLER Connect.
After the offline period
There's nothing you need to do once the offline period is over. Each ROLLER POS will automatically detect the reconnection of service and sync all required records.