Documentation Index

Fetch the complete documentation index at: https://mysupport.roller.software/llms.txt

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Financial Services

  • Updated on Jun 21, 2026
  • Published on Jun 18, 2026
  • 1 minute(s) read
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Financial Services

Set up and manage ROLLER Payments and Capital for your venue.

20 articles

3 sections

Capital

Fuel your venue's next phase. Access funding through ROLLER Capital so you can invest in growth without the friction of traditional lending.

Get started

1 articles

Get started with ROLLER Capital

1

7 min

Payments

Take and manage payments with confidence. Set up ROLLER Payments to accept cards online and POA, then reconcile payouts, handle chargebacks and keep your funds flowing.

Setup

5 articles

About ROLLER Payments

1

1 min

Get started with ROLLER Payments

1

5 min

ROLLER Payments: Know your customer (KYC)

1

11 min

Website requirements for ROLLER Payments

1

2 min

Add online payment methods with ROLLER Payments

1

2 min

Process payments

2 articles

How ROLLER Payments handles settlements, payouts and refunds

1

1 min

ROLLER Payments reserve levels

1

2 min

Reconcile & report

5 articles

ROLLER Payments reports overview

1

14 min

Track payouts and trends with the ROLLER Payments dashboard

1

7 min

ROLLER Payments transactions view in Venue Manager

1

1 min

ROLLER Payments: Changes to the way fees are charged

1

6 min

Download a United States 1099-K tax form

1

1 min

Chargebacks & risk

3 articles

Manage chargebacks with ROLLER Payments

1

4 min

Chargeback reasons and how to defend them

1

3 min

Tips for preventing chargebacks

1

2 min

FAQs

Answers to common ROLLER Payments questions about deposits, payouts and account details.

Payments FAQs

4 articles

How do I update my payout bank account?

1

2 min

How do I verify ROLLER Payments deposits?

1

1 min

How do I add a guest as a trusted shopper?

1

2 min

How do I change the phone number on guests' bank statements?

1

1 min

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