Introduction
Group passes make it easier for guests to buy tickets as a group, apply any discounts and follow your minimum and maximum purchase rules. They help drive larger bookings and encourage guests to take advantage of upsell opportunities online.
Cause
Sometimes a group pass won’t show up in your online checkout when you’re setting up standard pass products. This usually happens when the Purchase limits are set incorrectly, with both the minimum and maximum set to 1.
Purchase limits control how many tickets can be bought, not how many products. When both values are set to 1, a guest can only buy a single ticket. That leaves no room for any group ticket variations, since those require more than one ticket.
Because of that, the checkout hides the group pass because it can’t meet the purchase limit rules.
Solution
Update your group pass with the right minimum and maximum purchase limits so it appears in the online checkout.
Follow the steps below to update your purchase limits settings for group tickets.
Adjusting purchase limits across all product variations
- From Venue Manager, go to Products > All products.
- Edit an existing session pass product or create a new one.
- Scroll to Additional options > Purchase limits.
- Make sure the minimum or maximum purchase limit is greater than 1.
- Select Save.
Adjusting purchase limits across individual product variations
- From Venue Manager, go to Products > All products.
- Search for and select the product you want to edit the configuration for.
- Select the ticket variation.
- Expand the Advanced settings tab.
- Set minimums and maximums per ticket type to greater than 1.