- How do I change my primary checkout?
- Why isn’t my discount code automatically applying to my overlay checkout?
- Why is my group pass not appearing in the online checkout?
- About purchase limits in Venue Manager
- Why can't I update the resources on my product?
- How do I change who received a tip for a booking?
- How do I assign tips to multiple staff members?
- How do I change the expiration date of a gift card?
- How do I change the phone number on guests' bank statements?
- Why can’t I enter cent values with a comma or period?
- What are the requirements for physical gift cards?
- Can I repurpose used gift cards?
- How do I discount a recurring membership?
- Why is my stock item not appearing in the online checkout?
- Why are modifiers not showing in the online checkout?
- Why can't guests book on Groupon more than 30 days out?
- How do I create online checkouts in different languages?
- How do I update my membership prices?
- Why do my membership cards have extra information after printing?
- How do I update my payout bank account?
- How do I add a guest as a trusted shopper?
- How do I redeem gift cards at POS?
- How do I issue a large number of gift cards at once?
- Why isn’t my discount code applying to all eligible products?
- Why can't my guests move past card payment details in the online checkout?
- Checkout error when adding a standard pass
- Why are party booking deposits charging more than the set amount?
- Why is a membership discounting more than it should?
- Can I reprint a ticket or receipt at POS?
- Can I issue a gift card as a gift or donation?
Selling FAQs
Find answers to frequently asked questions about selling in ROLLER and troubleshoot common product, checkout and payment issues.
Need more help?
Our customer support team are knowledgeable experts that are always happy to help and generally able to respond within the hour.
Submit a support request