Guest surveys automatically capture and store responses in Venue Manager. This gives you a simple way to review and act on your guests’ feedback.
You can filter the responses to spot big trends, then dig into individual surveys for more detail. These insights help you make informed decisions that shape the guest experience.
This guide walks you through how to read, filter, manage, and export guest survey responses in Venue Manager to uncover insights and take action on guest feedback.
Available on all plans (except Legacy)
Grow your business with guest surveys. If you're on a Legacy plan, contact your customer success manager or the support team to unlock this feature.
Read your guest responses
To view guest survey responses and the guest insights dashboard, you need the Can access GX Scores permission. This is enabled by default for managers and administrators.
From Venue Manager, go to Guests > GX Score > Guest responses to see all submitted survey responses.
At the top, you’ll see a summary of your venue’s GX Score for the selected time period, along with a list of individual responses.
Adjust the Time range as needed.
Each response includes:
The guest’s overall rating and comments
Survey rating factors selected by the guest
Booking and sales data linked to their visit
You can select any individual response to view more detail.
Take your analysis further with ROLLER iQ. Once you've enabled guest surveys and guest feedback starts building, iQ can instantly analyze your GX Score and survey responses to reveal patterns, summarize guest sentiment and answer questions like “What are guests saying about birthday parties?” or “Which product gets the most 5-star reviews?”
Filter your guest responses
Use filters to focus on the feedback that matters most. Filters help you spot trends and common pain points so you can take targeted action.
Example filters:
Show feedback from the past 30 days to review recent guest experiences.
Filter by product type (e.g. birthday parties) to see feedback on specific experiences.
Find all low-rated responses that haven’t been marked as actioned to identify follow-up opportunities.
Guest response filters include:
Date selector – Choose a date range.
Ratings – Filter by star rating or category score.
Categories – Filter by survey rating factors (e.g. friendly staff).
Products – Show feedback for a specific product or product category.
Comments – Show responses with or without open text comments.
Actioned – Filter by whether a response has been marked as actioned.
Booking host – Filter responses by assigned staff member (eg a party host).
You can right-click the GX Scores table to select and sort additional columns.
Save filtered views
If you use the same set of filters often, save them as a custom view to quickly activate them.
Apply your desired filters.
Select the arrow next to Guest responses.
Choose Save new view.
Enter a name for your view in the pop-up.
Select Save.
Popular saved views include:
Party product feedback – Track sentiment for party bookings.
Critics not actioned – Find low-rated responses that still need follow-up.
View and manage individual responses
To view an individual guest response, simply click on any response or booking ID in the Guest responses table to open the full survey.
You can also use the options menu (3 dots) on the right to:
View – See the full survey response.
View booking – Open booking details linked to that response.
View guest – See the guest’s profile and contact details.
Mark as actioned – Flag the response to show it's been reviewed.
Add note – Leave an internal comment to explain follow-up actions or add context.
Export guest responses
You can export guest responses — filtered or unfiltered — for reporting or deeper analysis.
Apply any filters you'd like to include.
Select Export.
Select Alert me when complete.
ROLLER downloads your responses as an Excel spreadsheet.
Use the API
Need to access your guest survey responses outside of Venue Manager?
You can connect to ROLLER's API to pull survey data into your own reporting tools.
Learn more about the ROLLER API add-on.
Already using our API? Access the documentation to get started.