In this guide, you'll learn how to check whether the POS computers, printers and card terminals you already own will work with ROLLER before you go live. It's for venues moving to ROLLER with hardware already in place. Start with the computer speed test in step 1, then work through your operating system, internet, printers and card terminals.
If you're buying new hardware, see Minimum hardware and operating requirements for ROLLER to choose compatible devices. Venues in the United States and Canada can also buy ROLLER-ready hardware from the ROLLER hardware store.
ROLLER doesn't provide hardware support. If you're not confident your hardware meets our requirements, engage an IT or hardware partner to help. It's your responsibility to have compatible hardware in place before you launch.
Step 1: Check your computer's speed
ROLLER Hardware Check is a speed test that runs in your browser. There's nothing to download and it takes about 3 minutes. It tells you whether the computer is fast enough to run ROLLER POS and Venue Manager.
The test measures the computer's speed only. It doesn't check printers, payment terminals or other devices. Steps 4 and 5 cover those.
On the computer you plan to use for POS, open Google Chrome and close any other programs.
If the computer is a laptop, plug it in.
Set the Windows power mode to Best performance. Power mode changes the result, and on older machines ROLLER runs noticeably slower in an efficiency mode.
Windows 11: go to Settings > System > Power & battery > Power mode and choose Best performance.
Windows 10: open Control Panel > Power Options and choose the High performance plan.
Go to hardware-check.roller.software and select Start hardware check.
Leave the tab open and don't touch the computer until the result appears.
Read the verdict. The page shows one verdict and a score:
Compatible: the computer comfortably meets ROLLER's performance bar and should run well for most venues.
Marginal: workable for light use, but expect screens to load slowly at busy times. Consider a faster machine for front-of-house POS.
Below minimum: the computer is too slow for day-to-day use. We recommend newer hardware for staff-facing stations.
Select Copy result details and paste the result into your onboarding or support conversation, so your onboarding manager or the support team can see it.
A few things affect the verdict:
A computer with less than 8 GB of memory (RAM) is capped at Marginal whatever its score, because it slows down when several programs are open.
If you got Marginal with the computer on a balanced or efficiency power mode, set Best performance, plug it in and run the test again before you decide.
Macs, iPads and Android tablets show Fast enough with a note rather than Compatible. ROLLER POS is supported on Windows, so see the FAQs before relying on one of these devices.
Phones show as not supported. Run the test on the computer you'll use at the venue.
Step 2: Check your operating system
ROLLER POS runs on Windows 11 64-bit. To find which version of Windows your computer runs, read this quick guide from Microsoft.
Windows 10 64-bit still runs ROLLER POS, but Microsoft stopped supporting Windows 10 in October 2025, so plan to update to Windows 11.
For the full list of supported and unsupported operating systems, see the Operating system requirements section of Minimum hardware and operating requirements for ROLLER.
Step 3: Check your internet
On a device at the venue, visit www.speedtest.net.
Select Go.
Compare your download and upload speeds with the minimums in the Internet requirements section of Minimum hardware and operating requirements for ROLLER.
ROLLER is cloud-based, so a stable connection matters as much as speed. Where you can, connect POS computers by network cable rather than Wi-Fi, and keep a backup wireless internet dongle for outages.
Step 4: Check your printers
ROLLER POS supports receipt and docket printers that use an 80 mm paper roll and connect by USB or Ethernet. There are two ways to connect printers, and the method decides which models work:
Cloud printing prints receipts and dockets from ROLLER over your venue network. It supports specific Epson models. See Get started with cloud printing.
ROLLER Connect is software installed on a Windows PC. Use it for wristband, label and card printing, and for the printer models cloud printing doesn't support. See Install ROLLER Connect.
Check your printer's model against the supported lists in the Receipt and docket printers section of Minimum hardware and operating requirements for ROLLER. If your model isn't listed, contact your onboarding manager or the support team before you rely on it.
Step 5: Check your card terminals
ROLLER POS works with integrated and unintegrated card terminals:
Integrated: when you take payment in ROLLER POS, the amount appears on the terminal automatically for the guest to tap, insert or swipe.
Unintegrated: the POS operator enters the amount on the terminal by hand to match ROLLER POS, takes the payment, then completes the sale in ROLLER POS.
We strongly recommend integrated terminals for a more accurate payment and reconciliation process. ROLLER Payments terminals are ordered through ROLLER. See Choose and order ROLLER Payments terminals.
Where you're using a third-party payment provider:
Contact your onboarding manager or the support team to confirm the terminal model is compatible with ROLLER POS in your region.
Apply for a merchant account with the provider.
Tell the provider you'll be integrating with ROLLER POS, since the terminal may need special configuration.
Unintegrated terminals have no compatibility requirements: any terminal that can process a manually entered payment works with ROLLER POS.
If something doesn't pass
In the United States and Canada, buy ROLLER-ready hardware from the ROLLER hardware store.
Everywhere else, contact your onboarding manager or the support team for a quote on compatible hardware.
FAQs
My computer scored Marginal or Below minimum. Can I still use it?
We don't recommend it. A slow computer affects every sale at the counter and frustrates staff and guests, especially at busy times. Where the result is Marginal on a Windows PC, set the power mode to Best performance, plug the computer in and run the test again before you decide. A Marginal machine can be workable for light back-office use in Venue Manager.
Can I use an iPad, iMac or MacBook to run ROLLER POS?
ROLLER POS is supported on Windows. Macs, iPads and Android tablets are not supported, and label, wristband and card printing need a Windows PC. ROLLER's apps run in a browser, so the speed test shows “Fast enough’”on these devices rather than Compatible.
Can I use ROLLER without the internet?
No. ROLLER is cloud-based and needs an internet connection to work. Where your venue has frequent dropouts, keep a backup 5G wireless internet dongle for emergencies.
Can I set up a cafe POS station to print dockets to my kitchen or coffee area?
Yes. With cloud printing you can create print stations that send dockets to designated production areas at your venue. See Get started with cloud printing. If you use ROLLER Connect to manage printing, see ROLLER Connect: Set up docket printing.
I can't run the speed test on the computer. How else can I check it?
Use the Windows dxdiag tool to read the specifications by hand:
Type dxdiag into the Windows search bar and select dxdiag to open it.
Select Yes.
Compare the operating system, processor and memory shown against the Device requirements section of Minimum hardware and operating requirements for ROLLER.