Prepare your POS computers, printers, and card terminals so ROLLER POS runs reliably. Follow this checklist to configure Windows, Chrome, printers, and payment devices before final testing.
All steps below must be completed before ROLLER staff can help you finalize or troubleshoot POS workstation setup. If any steps aren't applicable to your specific setup, continue to the next step.
Step 1: Connect all your hardware
Ensure POS computer, receipt printer, keyboard, mouse, and card terminal are connected properly. This includes:
POS computer, connected via power cable.
Receipt printer, connected via either:
USB or Ethernet cord. If using production management to manage printing at your venue, all printers must be connected to local area network via Ethernet or WiFi (Ethernet recommended)
RJ11 into cash drawer
Power cable
Keyboard, connected via USB
Mouse, connected via USB
Card terminal, connected via:
Local area network via Ethernet / WiFi (ROLLER Connect terminals)
USB, plugged into the computer (if applicable)
Make sure that all devices, printers and terminals are also turned on and running for ROLLER to confirm & troubleshoot POS workstation & hardware setup.
Step 2: Log in to the POS computer as an administrator in Windows
When testing your setup, you'll need to be logged in to your POS computer as an administrator in Windows to complete some tasks.
To confirm:
Select the Start menu.
Select the User icon.
Select Change account settings.
Under Your info you should see your username and it should say Administrator.
If you're using ROLLER Connect Legacy, you'll also need to be logged in as an administrator when running POS at your venue to connect with printers. If you're using production management or ROLLER Connect Windows Service, this is not required.
Step 3: Run Windows updates for your POS station computers
Make sure that you're running a supported Windows operating system and it's up-to-date.
In the Windows search bar type Check for Updates and select the best match.
Select the grey Check for Updates button and Windows will run a check.
You must select Check for Updates even if it says You’re up to date when it first loads.
It will say Updates Available if there are updates to be done, and they will happen now. This may take some time.
Once the updates are completed you will need to restart the computer. This can also take some time.
There may be more updates to do, so repeat steps 1 to 4 until you get the message You’re up to date after pressing Check for Updates.
Step 4: Install ScreenMeet on POS computers
Install ScreenMeet on all your POS computers. This allows ROLLER staff to remotely access these computers for setup assistance and troubleshooting.
Download the ScreenMeet Windows MSI file.
Open the ScreenMeet.msi file. If you have difficulties locating the file, press CTRL + J on your keyboard to open the downloads page in your browser.
Select Next.
Choose a destination folder and select Next.
Select Beam Service from the product features menu and select Entire feature will be unavailable.
Select Next.
Select Install.
Step 5: Download and configure Google Chrome on POS computers
ROLLER POS operates using the Google Chrome browser. Download & install Google Chrome.
Then confirm the following settings are configured.
Make Chrome your default browser on all POS computers
Select the Start menu.
Type Default apps.
At the bottom, under Web browser click your current browser (typically Microsoft Edge).
In the Choose an application window, click Google Chrome.
Turn off Google Chrome pop-up blockers
Copy this link chrome://settings/content/popups & paste into your browser to access Chrome Pop-ups & redirects settings.
Uncheck Blocked (recommended).
Remove auto-fill from Chrome
Copy this link chrome://settings/autofill & paste into your browser to access Chrome Auto-fill settings
Disable all auto-fill settings for Passwords, Payment methods, and Addresses and more by clicking into them individually
Bookmark key ROLLER pages
Select each link below, then click the star button in your browser to bookmark them.
Log in to ROLLER for each URL before bookmarking or it will save the incorrect URL.
Set the startup page to open ROLLER POS
Copy this link chrome://settings/onStartup into your browser to access Chrome startup page settings
Select Open a specific page or set of pages
Add this link: https://pos.roller.app/
Step 6: Configure POS computers
Disable USB selective settings and change sleep settings to never:
Select the Start menu and type Edit Power Plan.
Select Edit power plan.
Change all four drop-down options to Never.
Select Change advanced power settings.
Select USB Settings to expand and then click USB selective suspend setting.
Disable both On battery and Plugged in, select Apply and then OK to save the changes.
Step 7: Uninstall unused software on POS computers
Select the Start menu.
Search for and select Add or remove programs.
Search for the following list of software and select uninstall for each:
Microsoft OneDrive
HP Client Security Manager
HP Client Access Manager
HP Support Assistant
Remove any old POS Software
Step 8: Clean up the desktop on POS computers
Delete any unused icons from your desktop.
Unpin unused icons from taskbar by right-clicking on the icon and selecting Unpin from taskbar.
Step 9: Configure printers for receipts, dockets and tickets
For printing with production management
Follow the guide to set up production management for printing receipts, dockets, and tickets from your POS. Refer to Getting started with production management (BETA)
For printing with ROLLER Connect
Install printer drivers
For EPSON printers, refer to the guide EPSON Thermal Receipt Printer for assistance. If you're using a different brand or need assistance, contact your IT support.
After installing drivers, perform a test print.
Automate cash drawer opening
If you're using ROLLER Connect, refer to the guide for setting up your cash drawer to pop automatically.
Download and install ROLLER Connect
Use the step-by-step instructions to download and install ROLLER Connect.
Note: Installing and managing ROLLER Connect is not needed if you're using production management for your printing needs.
Step 10: Set up card terminals to process card payments at POS
Refer to the guide ROLLER Payments card terminal setup. Then test card payments by tapping, inserting and swiping card payments, as well as testing refunds.
Step 11: Perform hardware tests and checks on each POS computer
Use the Test your hardware setup for ROLLER POS guide to ensure all your POS device computers are tested and ready to be used within your venue.
Log in to each physical POS device, then perform a test transaction and refund to make sure that everything works properly.