Make sure ROLLER POS is set up correctly when you're using ROLLER Connect to manage printing at your venue.
If your venue is using cloud printing, refer to the guide Get started with cloud printing.
Prior to testing, you need to make sure you have followed all steps in prepare and check your hardware.
Test ROLLER Connect
Check ROLLER Connect is running on each POS device.
How to test:
See the guide Install ROLLER Connect for steps on verifying your ROLLER Connect installation
Test results & next steps:
Yes, ROLLER Connect is running
No, if ROLLER Connect is not running please see below for troubleshooting steps:
Ensure you have followed all the steps 100% correctly in our guide to installing ROLLER Connect
Try restarting ROLLER Connect if using ROLLER Connect Legacy
Try turning your POS device off & on again
If you've successfully followed all steps above and you're still having problems please log a support ticket.
Check "use ROLLER Print service" is enabled
Make sure "use ROLLER Print service" is enabled on each POS device.
How to test:
Follow the Check POS Hardware & Device settings steps the guide Receipt printing troubleshooting (ROLLER Connect) to test whether "use ROLLER Print service" is enabled
Test results & next steps:
Yes, use ROLLER Print Service is enabled on every POS device
No, if you’re unsure how to turn this on for each POS device please follow these steps to enable ROLLER Print service
If you’re unsure how to change POS devices profiles, refer to the guide Log in to POS.
Test receipt printing
Test printing a receipt via ROLLER POS on each POS device
How to test:
Follow the steps in the guide Configure POS to print receipts (ROLLER Connect) to test receipt printing in ROLLER POS
Test results & next steps:
No, if you can’t print a receipt or you can see a print popup when printing through ROLLER POS, see our receipt printer troubleshooting guide.
Test cash drawer popping
Test your cash drawer is popping whenever a receipt prints.
How to test:
Follow the steps in the guide Configure POS to print receipts (ROLLER Connect) to test receipt printing in ROLLER POS & the cash drawer should pop automatically when a receipt prints.
Test results and next steps:
Yes, my cash drawer pops automatically when a receipt prints
No, I’m using a key to open my cash drawer
No, my cash drawer doesn’t pop when a receipt prints and it’s supposed to automatically pop. Please review our cash drawer troubleshooting guide
Test barcode scanning
Test your 2D barcode scanner is working (if applicable).
How to test:
In Playground purchase a ticket using your email address so you receive the confirmation email.
Open Playground POS to try scanning the ticket in the booking search field.
Test results & next steps:
Yes, my 2D barcode scanner is scanning ROLLER tickets correctly & the booking is appearing in POS
No, if your 2D barcode scanner is unable to scan ROLLER tickets please try the following troubleshooting steps:
Double check your barcode scanner model supports 2D barcode scanning
Check it’s correctly connected to your POS station via USB
Try unplugging the scanner & plugging it back in
Open up Notepad & attempt to scan ROLLER ticket into Notepad
If you've successfully scanned the ticket into Notepad and you're still having problems scanning, contact the support team.
If you can't scan into Notepad, there may be an issue with the scanner itself.