Sometimes guests miss their scheduled session or don’t check in on the day of their booking. When products aren’t redeemed by the booking date, they expire within a preset time based on the product type. This ensures your reports accurately reflect when revenue is recognized and prevents inconsistencies in guest attendance data.
However, you do have the ability to redeem tickets after their booking date if it’s beneficial to your operations, such as reporting attendance figures.
Solution
You can search for the booking and redeem it at POS. However, this counts as one redemption for today, not the original booking date. This will also impact the following reports:
- Revenue Recognition report: The ticket's revenue was already recognized (counted) on the original booking date. You'll see an adjustment entry dated today with no funds attached.
- Attendance report: The Redeem date will show today’s date, while the Transaction date will still display the original booking date.
Redeem a ticket after the booking date
- From POS, search for the booking by guest name, booking ID or email.
- Select the booking from the search results.
- Select Check-in on the expired ticket to redeem it.