- Booking item limits in ROLLER
- Why can’t I update the date on a booking?
- Why can't I delete products in Venue Manager?
- Can I redeem a ticket after the booking date has passed?
- How do I update my waiver text to be compliant with Florida state laws?
- How do I bypass the buffer time for a party package?
- Why am I receiving emails saying bookings are missing locations?
- Why does the calendar show more bookings than availability?
- Why is my wristband schedule printing wrong time intervals?
- Why is the total amount of a recurring membership higher than expected?
- Can guests sign waivers at SSK without purchasing a ticket?
- How do I request a refund letter?
- Refund to credit card after gift card refund
- Why did my guest not receive a full refund?
- How do I search for bookings based off the guest's credit card number?
- Why is my Playground not showing all my products and configuration?
- How can I switch between venues?
- Should I add tax to a gift card, cashless card or wallet product type?
- Why isn’t my calendar showing any bookings?
- How do I add products to an existing booking?
- How can I change the party room resource for an existing booking?
- Why can't I edit or refund a booking in the past?
- Can I give a refund if the guest does not have a receipt?
- Can I reactivate a canceled booking?
- How do I cancel an invoice?
- If I archive a product, will this impact bookings already in ROLLER?
- How do I apply a tax exemption to a booking?
- Why am I getting a session error when adding tickets to a booking?
Managing bookings FAQs
Get help with common ROLLER booking questions and learn how to manage, update and resolve booking issues with confidence.
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