Why am I receiving emails saying bookings are missing locations?

Problem

After a booking has been made, you receive an email message with the subject line “Bookings missing locations”.

Cause

This message is triggered when a resource has not been properly assigned to a booking.

This can happen for a number of reasons, such as proper resources weren't assigned at the time of the booking, editing of the booking's resources, intentional overbooking, general challenges with the schedule and more.

Solution

Edit the resources assigned to the booking. You can access the resources tied to the specific booking through the Order tab of the booking itself.

If this is happening consistently across multiple bookings, review your product settings to ensure resources have been assigned.

Assign resources to a booking

1. From Venue Manager, select the Search bar in the top-left corner.
2. Enter the Booking ID included in the email you received.
3. Select the booking in question from the search results.
4. Within the Order tab, select Edit resources.
5. Select a resource to assign to the booking.
6. Select Apply.

Learn more

• Create and manage your products
• Edit resources