This guide points you to everything you need to know about using ROLLER's Mobile Check-in App.
With Mobile Check-in you can lookup and verify your guest's bookings on a mobile device, and redeem their tickets without the need for a point of sale (POS). This way it behaves as a fast, lightweight, and effective point of staffed access-control, helping you to keep queues and wait-times low.
Add-on feature
The Mobile Check-in app is a paid add-on feature to your plan. To subscribe, check you meet the eligibility requirements and then contact your customer success manager or the support team.
When to use the Mobile Check-in app
The mobile check-in app is best for fast, flexible guest check-ins, including redeeming tickets and any already assigned waivers, when you don’t need to process payments, create new bookings or link waivers to bookings. Use it for:
Line busting – Reduce wait times by checking in guests away from the front desk.
Big events – Speed up entry for large crowds by checking in guests at multiple locations.
Party and group arrivals – Quickly confirm reservations without needing a POS terminal.
Outdoor or remote check-ins – Check in guests at secondary entrances, VIP areas or event spaces.
Waiver verification on the go – Confirm if waivers are attached and send requests for missing waivers. Note: You can only view completed waivers linked to the booking via matching email addresses. You cannot assign waivers in the Mobile Check-in app.
For anything that requires creating bookings, booking changes, linking waivers to bookings or payments, use ROLLER POS instead.
Key considerations
Keep these points in mind for a smooth check-in experience:
Check-ins only – You can’t create new bookings in the app, only check in existing reservations.
Waiver checks differ from POS – The app shows if waivers are attached to a booking (based on the email used for signing), but you can’t link waivers to tickets like in POS.
Send waiver requests – If a waiver is missing, send a request from the app. It defaults to the guest's booking email. If no email is assigned, it sends an SMS to the guest’s phone.
Using the Mobile Check-in app
Follow the steps and resources outlined in the following guides to get started.
Please see some important terms you should become familiar with below before getting started
Glossary
Booking ID | A unique 8-digit identifier for a ROLLER booking. An example Booking ID could be 58357613. This may also be referred to as a Master Ticket ID and both terms are used interchangeably. |
Ticket ID | A unique 16-digit identifier for a ROLLER ticket. An example Ticket ID could be 58357613-18962689. The first 8 digits include the Booking ID the ticket is contained within. If a Ticket ID has been overridden by a Custom Ticket ID then this default format may change. |
Custom Ticket ID | This applies only when a Ticket ID is overridden in POS. Users may choose to override a Ticket ID in POS to associate a custom identifier with the ticket. An example Custom Ticket ID could be Wristband009 or SaulGoodman. |
Package Ticket ID | A unique 16-digit identifier for a ROLLER package. An example Ticket ID could be 58357613-18962689. The first 8 digits include the Booking ID the package is contained within. Packages are containers for other booking items and tickets. |