Keep lines moving at POS by quickly finding bookings, viewing guest details, assigning waivers when needed, redeeming and printing tickets, and using bulk actions and mass redemption for large groups.
Watch: redeem bookings at POS
See how to redeem bookings at POS, including redeeming tickets, printing passes and adding extras.
Search for bookings at POS
You can search for existing bookings, gift cards, memberships, guest tabs, cashless cards or wallets.
Select the search icon in the left-side POS menu.
By default, the Bookings tab is selected above the search box.
Select a tab to search for gift cards, memberships, guest tabs, cashless cards or wallets.
Enter a name, email, phone number, or booking ID.
Optional: scan the QR code in the guest’s order confirmation email to find the booking faster.
Select the booking to view its details.
Booking details
After you select a booking, the left panel shows summary details like guest flags or alerts, items, agreements, forms, booking holder details and resources.
Details | Description |
|---|---|
Flags | Any guest flags assigned. Flags that can appear include Ban, VIP, Medical, Alert, and Competency. |
Items | Any tickets, memberships and other products on the booking. |
Booking agreements | Any signed booking agreements for recurring payment memberships. |
Forms | Any forms completed during online checkout. Select a form title to preview it, then scroll to view the submitted details. Learn more about creating forms to capture additional guest data |
Booking holder | Name, phone number and email of the booking owner if completed during the purchasing process. You can also add and edit these details. |
Resources | Any resources for the booking (for example, areas in your venue). This can help you direct guests to the right place. |
From the summary panel, you can also add items, upgrade items, flag guests or add notes.
Details | Description |
|---|---|
Add items | Select to add more items to the booking (eg ticket, food and beverage or another product). |
Upgrade items | Select to upgrade or downgrade a membership or upgrade a ticket to a membership. Learn more about how to: |
Flag guests | Select to ban or flag a guest so staff can see special instructions. |
Add notes | View, add or edit a note in POS. |
Redeem tickets and assign waivers
In the main panel, you’ll see a list of tickets and any other items on the booking.
To redeem tickets and assign any required waivers:
Select the tick icon to redeem each ticket. A green tick means the ticket is redeemed.
If a waiver is required, select the pencil icon, then search for and select the waiver to assign to the ticket.
To remove a waiver, select the ticket, select the options menu (3 dots) in the top-right corner, then select Remove waiver.
To redeem multiple tickets at once:
Select the Select all checkbox.
Select the redemption icon (blue tick) in the top-right corner.
Optional device settings that speed up redemption
If Automatic check-in when waivers are attached is enabled in POS device settings, assigning a waiver automatically redeems the ticket.
If you want to print a ticket with each redemption, enable Print tickets in device settings. Then:
Select the print icon to open the pop-up.
Select whether to print itemized or master tickets.
Resolve wrong-day arrivals and price changes
If a guest arrives and redeems their ticket on the wrong day, POS prompts you to reschedule a standard pass or session pass ticket instead of redeeming it anyway.
When the booking is moved to a different day, any price change is shown in POS before you confirm, based on your existing price rules (for example, moving from an off-peak day to a peak day).
If needed, you can issue a credit, charge the difference or keep the original price.
This makes it easy to explain pricing differences to guests, keep the original price when appropriate and resolve wrong-day arrivals quickly and fairly.
Rescheduling also moves the booking to the correct day so capacity and redemptions apply to the updated date and time.
Require approval to redeem invalid tickets (optional)
You can enable a global POS setting that requires supervisor or manager approval before redeeming invalid tickets (for example, expired, wrong-day, or inactive tickets) at a lower price.
From Venue Manager, go to Apps > Point of Sale > Settings.
Select Approval needed to redeem ticket.
Select Save.
Once enabled, staff with the POS Admin permission can approve these redemptions using their POS PIN.
To learn more, see Reschedule bookings at POS.
Perform bulk actions
You can perform actions on multiple tickets instead of doing them one by one.
Select multiple tickets, or select the Select all checkbox.
Do one of the following:
Select the options menu (3 dots) to remove waivers, reprint tickets or undo check-ins.
Select the print icon to print tickets in bulk.
Select the redemption icon (blue tick) to redeem all selected tickets.
Redeem tickets for large groups
Use Mass redemption to redeem tickets in batches for large groups, instead of redeeming tickets one at a time. Mass redemption bypasses the requirement for a waiver to be assigned to a ticket.
Configure mass ticket redemption settings
The mass redemption setting can be configured per POS device or POS template.
From Venue Manager, go to Apps > Point of Sale > Devices.
Select the POS device.
Turn on Allow mass ticket redemption in device settings.
Enter a value for Minimum tickets to qualify for mass redemption.
Select Save.
Use mass ticket redemption
From POS, open a booking that meets the minimum quantity of tickets for mass redemption.
Select the Manage redemptions button at the top right.
Enter the number of tickets you are redeeming.
Select Confirm redemptions.