Support & Account

  • Updated on Aug 21, 2026
  • Published on Jun 18, 2026
  • 1 minute(s) read
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Support & Account

Reach support, manage your subscription, update payment details and find answers to common billing questions.

28 articles

2 sections

Contact & billing

Get help from the support team, or manage invoices and subscription billing.

Contact support

3 articles

Contact ROLLER support

1

5 min

Download ScreenMeet to help us support you remotely

1

2 min

Submit product feedback

1

1 min

Billing

12 articles

About your ROLLER subscription invoice

1

2 min

Account suspension for unpaid ROLLER invoices

1

3 min

Add staff members as billing contacts

1

1 min

Find your ROLLER subscription and transaction invoices

1

1 min

Find your subscription plan, add-ons and price breakdown

1

1 min

Pay your ROLLER subscription invoice

1

2 min

Update your ROLLER subscription payment method

1

2 min

Upgrade, downgrade or cancel your ROLLER subscription

1

2 min

Tax on your ROLLER subscription

1

3 min

Text and SMS usage fees on your ROLLER invoice

1

3 min

Claim a US sales tax exemption for your ROLLER subscription

1

1 min

ROLLER billing and payment FAQs

1

3 min

FAQs

Frequently asked questions and troubleshooting guides.

General support FAQs

8 articles

Why can't a staff member log in to Venue Manager?

1

5 min

Why is ROLLER not working?

1

4 min

How do I reset my ROLLER password?

1

1 min

How do I allow pop-ups for ROLLER?

1

1 min

How do I clear my cache and cookies?

1

1 min

How ROLLER handles guest data under GDPR and other privacy laws

1

4 min

How do I delete a guest's data?

1

1 min

Why am I seeing a security error in ROLLER?

1

1 min

Guest FAQs

5 articles

Guest FAQ: ROLLER on your statement?

1

1 min

Guest FAQ: How do I get a refund?

1

1 min

Guest FAQ: Where do I find my tickets?

1

1 min

Guest FAQ: Where can I find my gift card?

1

1 min

Guest FAQ: How do I transfer my tickets to someone else?

1

1 min

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