Create branded ticket templates that give guests all the information they need for a smooth arrival. These customizable PDFs are automatically included with booking confirmation emails and can be tailored to match your venue’s branding, tone and visit experience.
Custom printed tickets are only supported with cloud printing, not with ROLLER Connect. This applies only to ticket templates, not POS master or POS itemized tickets.
You can edit the ticket layout, update dynamic booking details and preview changes in real time — all from Venue Manager.
All plans (except Lite Legacy)
To unlock this feature, contact your customer success manager or the support team.
Open a ticket template
In Venue Manager, go to Settings > Design > Ticket templates.
Select a template to edit it. Alternatively, select the options menu (three dots) icon on the right and select Edit template.
Ticket content panels
Each ticket template is made up of the following core panels:
Header: Customize the logo and instructions (e.g. “Please present this ticket when you arrive”).
Ticket detail: Toggle elements such as ticket count, booking holder, validity period, purchase date, and arrival time. Update labels for these fields or hide them as needed.
Booking detail: Include or hide information like booking items, product information, and contact details. Add extra content such as venue website or custom messaging for guests.
Footer: Adjust the footer to display your venue’s location and override address formatting if needed.
Edit a ticket content panel
To edit a specific panel:
Select a panel from the left-hand menu.
Use the available toggle switches to show or hide individual components.
Edit field titles, paragraph text, and insert variables such as [Booking.Reference] or [Venue.Email]. The variables you select will auto-populate booking-specific information like dates, contact details, or guest names.
Use the toolbar to bold, italicize, add links, and format your content.
Preview and publish your changes
Once you're happy with the updates:
Select Download ticket preview from the top right to view how the ticket will look to a guest.
Enter a valid booking ID to test the ticket with.
Download the ticket and confirm you're happy with it.
Select Save to publish your changes.