Venue Manager is where you set up ROLLER and run it day to day. Use it to build your product catalog, manage bookings and payments and set up online checkouts and POS menus. It is also where you control staff access and check how your venue is performing.
This guide goes through the left-side menu you see when you sign in to Venue Manager.
Watch the video for a quick tour of the menu.
Main menu options in Venue Manager
The main menu options sit below the search box and take you to each area of ROLLER. What you see depends on your subscription plan, any add-ons you have in addition to your plan and your system role and permissions. Your menu may be shorter than the list below.
Some menu options expand to show sub-pages. Dashboard, for example, expands to Guest insights and Payments.
Menu option | What you use it for |
|---|---|
Intelligence | Ask ROLLER iQ about venue performance, guest feedback and staff performance. See Get started with ROLLER iQ |
Dashboard | See how your venue is tracking today, including your guest experience score and daily summary. See Venue Manager dashboard, Use the guest insights dashboard and Track payouts and trends with the ROLLER Payments dashboard |
Analytics | Explore visual dashboards and reports on revenue, guests, memberships and parties. See Get started with Analytics |
Activity center | Work through notifications that need action, such as guest inquiries and tentative bookings close to expiring. See Get started with the activity center |
Bookings | View, create, search and export bookings. See Manage bookings from All bookings in Venue Manager |
Products | Build and manage everything you sell, including stock and modifiers. See Create and manage products |
Guests | Find guest profiles, memberships and guest flags. See Assign guest flags and receive banned guest alerts |
Loyalty | Set up loyalty rules and rewards, and manage guest loyalty profiles. See ROLLER Loyalty overview |
Documents | Create and manage waivers, booking agreements and custom forms, and view signed responses. See Create a waiver |
Reports | Find and run reports on sales, attendance and venue performance. See Reports overview |
Financial services | Track payouts, transactions and chargebacks for ROLLER Payments. See About ROLLER Payments |
Apps | Set up POS devices, POS menus and online checkouts. See Create and edit POS menus |
Settings | Manage account, venue, staff and notification settings. Administrator access is needed for most settings |
What's new | See the latest ROLLER releases and updates |
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Collapse or expand the menu
The ROLLER logo, your venue name and your staff member name sit at the top of the menu.
Select the logo to collapse the menu to icons only, or to expand it again.
Search records
Use search records to find a booking, guest or member from anywhere in Venue Manager.
You can open it three ways:
Select the search box at the top of the menu
Select the search icon at the bottom of the menu
Use the keyboard shortcut: alt + s on Windows, option + s on Mac
Search by bookings, guests or members, then start typing. Results appear as you type.
For search fields by record type and for multi-venue search, see Search for bookings, guests or members from Venue Manager.
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Notifications
Select the notifications icon (bell) at the bottom of the menu.
Notifications tell you when a background task has finished, such as a large report export. A red dot on the bell means something is ready. Select a notification to download the file, or select Clear all to remove them.
Notifications are separate from the activity center. Notifications cover background tasks, the activity center covers work that needs action from your team.
Your account
Select the account icon (person) at the bottom of the menu to reach your own settings.
From here you can:
See and manage your profile settings.
Open billing and subscription details, if you are the account owner or a billing contact. See Find your subscription plan, add-ons and price breakdown.
Switch to another venue, or back to HQ, if your venue uses HQ to manage more than one site. See Switch between venues and search bookings across venues.
Switch to your playground venue. See ROLLER Playground.
Open ROLLER's referral program.
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Help resources
Select the help icon (?) at the bottom of the menu. The panel shows Help Center articles for the page you are on.
From the panel you can also:
Chat with the support team, or submit a support request. See Contact ROLLER support.
Access the ROLLER platform status page.
Open the keyboard shortcuts panel. See Use keyboard shortcuts.
View and give feedback on the ROLLER product roadmap.
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