Hardware

  • Updated on Sep 22, 2026
  • Published on Jun 18, 2026
  • 4 minute(s) read
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Hardware

Everything you need to set up, connect and troubleshoot your ROLLER hardware — POS hardware, card terminals, printers, kiosks and check-in devices.

82 articles

5 sections

Plan your hardware

Confirm your devices meet ROLLER's minimum requirements and audit your existing hardware before you go live.

Requirements & compatibility

2 articles

Minimum hardware and operating requirements for ROLLER

1

5 min

Check your existing hardware compatibility

1

1 min

POS hardware

Set up and test your POS hardware and troubleshoot any common login and POS hardware issues.

Setup

1 articles

Set up and test your POS hardware for ROLLER

1

6 min

Troubleshoot POS setup

4 articles

Why is my POS device asking for a manager PIN at login?

1

3 min

Why is my POS device continually refreshing at login?

1

2 min

Test your hardware before launching ROLLER POS

1

3 min

How can I use a scanner with ROLLER?

1

2 min

Card terminals

Set up and troubleshoot ROLLER Payments terminals and third-party card terminals.

Setup

5 articles

Choose and order ROLLER Payments terminals

1

7 min

Configure your network for ROLLER Payments terminals

1

2 min

Unbox and connect S1F2 card terminals

1

2 min

Set up ROLLER Payments terminals

1

3 min

Where do I find the PIN for my card reader?

1

2 min

Integrate third-party terminals

5 articles

Configure triPOS.config file

1

4 min

Install drivers for Worldpay (Vantiv) Lane 3000 USB card terminals

1

3 min

Integrate your Shift4/Smartpay Connect terminal with ROLLER POS (New Zealand)

1

2 min

Integrate Windcave card terminals with ROLLER POS and self-serve kiosks

1

3 min

Install drivers for Worldpay (Vantiv) Vx805 card terminals

1

3 min

Troubleshoot terminals

14 articles

Troubleshoot ROLLER Payments card terminals

1

8 min

Troubleshoot Adyen card terminals

1

4 min

Why does my ROLLER Payments card terminal show a TAMPER error?

1

1 min

Why is my card terminal printing blank receipts?

1

1 min

Why is my payment request going to the wrong card terminal?

1

1 min

How do I use my V400m card terminal without Wi-Fi?

1

1 min

Why isn’t there a SIM card in my S1F2 card terminal box?

1

1 min

How do I use my S1F2 card terminal without Wi-Fi?

1

1 min

The buttons on my V400m card terminal aren’t working

1

3 min

The buttons on my P400 Plus card terminal aren’t working

1

2 min

How do I change which receipts print from my card terminals?

1

1 min

Why is my ROLLER Payments terminal not assigned to my venue?

1

2 min

Why can't I take payments directly on a wireless terminal?

1

1 min

Why am I getting a “Rejected - Failed to send message to POI” error at POS?

1

2 min

Printing

Set up cloud printing or ROLLER Connect, and troubleshoot receipt, docket and ticket printing.

Setup — cloud printing

9 articles

Get started with cloud printing

1

9 min

Configure printers for cloud printing

1

15 min

Create your print stations for cloud printing

1

5 min

Configure POS and cash drawer settings for cloud printing

1

2 min

Customize receipt and ticket templates for cloud printing

1

2 min

Enable or disable cloud printing at POS

1

2 min

Integrate with Fresh KDS and configure your devices

1

5 min

Order fulfilment with KDS

1

4 min

Sync Fresh KDS order status in POS

1

3 min

Troubleshoot — cloud printing

9 articles

Error handling at POS with cloud printing

1

1 min

How do I connect a receipt printer?

1

4 min

How do I route food to the kitchen and drinks to the bar?

1

3 min

Cloud printing: Troubleshoot an unsuccessful test print from a print station

1

6 min

Cloud printing: Why am I getting a Setup failed error when updating the SSL Certificate on my Epson printer?

1

1 min

Cloud printing: My printers have been set up correctly, so why aren’t my dockets and receipts printing?

1

3 min

Cloud printing: I can’t select a backup printer when creating my print stations in Venue Manager

1

2 min

Cloud printing: I don’t see my Epson printer model when I create my print stations?

1

1 min

Cloud printing: Can I make my cash drawer open without printing a receipt?

1

1 min

Setup — ROLLER Connect printing

9 articles

Install ROLLER Connect

1

6 min

ROLLER Connect: Install an EPSON receipt printer

1

7 min

ROLLER Connect: Configure POS to print receipts

1

2 min

ROLLER Connect: Set up docket printing

1

4 min

ROLLER Connect: Set up cash drawers to open automatically

1

3 min

ROLLER Connect: Set up Zebra ZD410 for sticker printing

1

3 min

ROLLER Connect: Sticker ticket printing fact sheet

1

3 min

Wristband ticket printing based on end session times from POS

1

5 min

ROLLER Connect: Wristband printing FAQs

1

3 min

Troubleshoot — ROLLER Connect printing

10 articles

How do I connect a receipt printer?

1

4 min

How do I route food to the kitchen and drinks to the bar?

1

3 min

ROLLER Connect: Why can't I print receipts, even though test pages print?

1

2 min

Restart ROLLER Connect Legacy

1

3 min

Why am I getting a certificate error for ROLLER Connect?

1

3 min

ROLLER Connect: Production docket printer troubleshooting

1

5 min

ROLLER Connect: Receipt printing troubleshooting

1

4 min

ROLLER Connect: Cash drawer troubleshooting

1

3 min

Enable local network access in Chrome to resolve ROLLER Connect printing issue

1

2 min

Installing Windows update to resolve ROLLER Connect printing challenge

1

1 min

Kiosks & check-in

Set up self-serve kiosks, waiver kiosks and the Mobile Check-in app, and find answers to common hardware questions.

Setup — self-serve kiosk

7 articles

Create your self-serve kiosk devices

1

7 min

Configure your self-serve kiosk settings

1

2 min

Set up self-serve kiosks for discount codes and gift cards

1

1 min

Prepare and check your self-serve kiosk hardware

1

4 min

Lock down a self-serve kiosk

1

4 min

Self-serve kiosk troubleshooting

1

1 min

Sign in to a self-serve kiosk

1

1 min

Setup — waiver kiosk

3 articles

Set up a self-serve waiver kiosk

1

2 min

Set up and lock down a waiver kiosk

1

2 min

Create dedicated language waiver kiosks

1

2 min

Setup — mobile check-in app

4 articles

Mobile Check-in app requirements

1

2 min

Install the Mobile Check-in app

1

1 min

Create Mobile Check-in device profiles in Venue Manager

1

2 min

Configure the Mobile Check-in app

1

5 min

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