Documentation Index

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Hardware

  • Updated on Jul 1, 2026
  • Published on Jun 18, 2026
  • 3 minute(s) read
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Hardware

Everything you need to set up, connect and troubleshoot your ROLLER hardware — POS hardware, card terminals, printers, kiosks and check-in devices.

78 articles

5 sections

Requirements

Confirm your devices meet ROLLER's minimum requirements and audit your existing hardware before you go live.

Check

3 articles

Minimum hardware and operating requirements for ROLLER

1

5 min

Hardware audit guide

1

4 min

Audit existing POS system hardware

1

1 min

POS hardware

Set up and test your POS hardware and troubleshoot any common login and POS hardware issues.

Setup

1 articles

Set up and test your POS hardware for ROLLER

1

6 min

Troubleshoot POS setup

7 articles

Why is my POS device asking for a manager PIN at login?

1

3 min

Why is my POS device continually refreshing at login?

1

2 min

How do I know if my hardware meets minimum requirements?

1

1 min

Test your hardware before launching ROLLER POS

1

3 min

How can I use a scanner with ROLLER?

1

2 min

Card terminals

Set up and troubleshoot ROLLER Payments terminals and third-party card terminals.

Setup

4 articles

Choose and order ROLLER Payments terminals

1

7 min

Configure your network for ROLLER Payments terminals

1

2 min

Unbox and connect S1F2 card terminals

1

2 min

Set up ROLLER Payments terminals

1

3 min

Integrate third-party terminals

5 articles

Configure triPOS.config file

1

4 min

Install drivers for Worldpay (Vantiv) Lane 3000 USB card terminals

1

3 min

Integrate your Shift4/Smartpay Connect terminal with ROLLER POS (New Zealand)

1

2 min

Integrate Windcave card terminals with ROLLER POS and self-serve kiosks

1

3 min

Install drivers for Worldpay (Vantiv) Vx805 card terminals

1

3 min

Troubleshoot terminals

16 articles

Troubleshoot ROLLER Payments card terminals

1

8 min

Troubleshoot Adyen card terminals

1

4 min

Why does my ROLLER Payments card terminal show a TAMPER error?

1

1 min

Why is my card terminal printing blank receipts?

1

1 min

Why is my payment request going to the wrong card terminal?

1

1 min

How do I use my V400m card terminal without Wi-Fi?

1

1 min

Why isn't there a SIM card in my S1F2 card terminal box?

1

1 min

How do I use my S1F2 card terminal without Wi-Fi?

1

1 min

The buttons on my V400m card terminal aren't working

1

3 min

The buttons on my P400 Plus card terminal aren't working

1

2 min

How do I change which receipts print from my card terminals?

1

1 min

Why is my ROLLER Payments terminal not assigned to my venue?

1

2 min

Error handling at POS with cloud printing

1

1 min

Why can't I take payments directly on a wireless terminal?

1

1 min

Why am I getting a "Rejected - Failed to send message to POI" error at POS?

1

2 min

Wristband ticket printing based on end session times from POS

1

5 min

Printing

Set up cloud printing or ROLLER Connect, and troubleshoot receipt, docket and ticket printing.

Setup — cloud printing

8 articles

Get started with cloud printing

1

9 min

Configure printers for cloud printing

1

15 min

Create your print stations for cloud printing

1

5 min

Configure POS and cash drawer settings for cloud printing

1

2 min

Enable or disable cloud printing at POS

1

2 min

Integrate with Fresh KDS and configure your devices

1

5 min

Customize receipt and ticket templates for cloud printing

1

2 min

Order fulfilment with KDS

1

4 min

Setup — ROLLER Connect

8 articles

Install ROLLER Connect

1

6 min

Install an EPSON receipt printer (ROLLER Connect)

1

7 min

Configure POS to print receipts (ROLLER Connect)

1

2 min

Set up docket printing using ROLLER Connect

1

4 min

Set up cash drawers to open automatically (ROLLER Connect)

1

3 min

Set up Zebra ZD410 for sticker printing

1

3 min

Sticker ticket printing fact sheet

1

3 min

Wristband printing FAQs

1

3 min

Troubleshoot printers

14 articles

Troubleshoot an unsuccessful test print from a print station

1

6 min

Why am I getting a Setup failed error when updating the SSL Certificate on my Epson printer?

1

1 min

My printers have been set up correctly, so why aren't my dockets and receipts printing?

1

3 min

I can't select a backup printer when creating my print stations in Venue Manager

1

2 min

I don't see my Epson printer model in the dropdown list when I create my print stations in Venue Manager?

1

1 min

I can print test pages, but not receipts (ROLLER Connect)

1

2 min

Production docket printer troubleshooting (ROLLER Connect)

1

5 min

Receipt printing troubleshooting (ROLLER Connect)

1

4 min

Cash drawer troubleshooting (ROLLER Connect)

1

3 min

Installing Windows update to resolve ROLLER Connect issue

1

1 min

Restart ROLLER Connect Legacy

1

3 min

Why am I getting a certificate error for ROLLER Connect?

1

3 min

Can I make my cash drawer open without printing a receipt?

1

1 min

Enable local network access in Chrome to resolve ROLLER Connect Issue

1

2 min

Kiosks & check-in

Set up self-serve kiosks, waiver kiosks and the Mobile Check-in app, and find answers to common hardware questions.

Setup — self-serve kiosk

7 articles

Create your self-serve kiosk devices

1

7 min

Configure your self-serve kiosk settings

1

2 min

Set up self-serve kiosks for discount codes and gift cards

1

1 min

Prepare and check your self-serve kiosk hardware

1

4 min

Lock down a self-serve kiosk

1

4 min

Self-serve kiosk troubleshooting

1

1 min

Sign in to a self-serve kiosk

1

1 min

Setup — waiver kiosk

3 articles

Set up a waiver kiosk

1

2 min

Set up and lock down a waiver kiosk

1

2 min

Create dedicated language waiver kiosks

1

2 min

Setup — mobile check-in app

4 articles

Mobile Check-in app requirements

1

2 min

Install the Mobile Check-in app

1

1 min

Create Mobile Check-in device profiles in Venue Manager

1

2 min

Configure the Mobile Check-in app

1

5 min

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