Permissions by feature and role

Can create products

✅

✅

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Can edit products

✅

✅

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Can edit product resources

Allow staff to assign and edit linked product resources or party package programs.

✅

✅

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Can view product details
View the setup and configuration of all products in Venue Manager — without allowing staff to make changes.

✅

✅

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Can hide (make private) and close off products
Set the sales availability for products

✅

✅

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✅

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Can archive products

✅

-

✅

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Can edit schedules

✅

✅

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Can access and send waivers
View and send new waiver requests without the ability to modify waivers (eg call center staff)

✅

✅

-

✅

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Can manage waivers
Edit waiver content, view history and modify the waiver's configuration

✅

✅

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Can manage online checkouts

✅

✅

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Can manage online checkout settings

✅

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Can access activity center
Note: You configure which staff roles (system & custom) see different notifications in activity center notification settings, which overrides this staff permission.

✅

✅

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Can access dashboard

✅

✅

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-

✅

Can edit email templates

✅

✅

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Can access GX Scores

✅

✅

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Can access booking agreements
Access and view booking agreements from within Venue Manager

✅

✅

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Can manage booking agreements

✅

✅

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Can ban guests (in Venue Manager and POS)

✅

✅

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Can export guest data

✅

✅

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Can access wristbands

✅

✅

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Can edit notification settings

✅

✅

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Can manage price rules

✅

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Can merge and delete guests

✅

✅

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Can manage product categories
Create and edit product categories to help organise products for reporting, without needing full product editing access.

✅

✅

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Can manage companies
Create, edit and delete companies

✅

✅

✅

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Can view bookings
Lets staff view booking details without the ability to export.

✅

✅

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✅

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Can export booking data
Grants export access separately from viewing permissions, so you can restrict guest booking data downloads while still supporting guests.

✅

✅

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✅

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Can make bookings

✅

✅

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✅

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Can edit bookings

✅

✅

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✅

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Can edit past bookings

✅

✅

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Can cancel bookings

✅

✅

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✅

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Can resend booking emails

✅

✅

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✅

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Can manage memberships

✅

✅

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Can adjust contacts

✅

✅

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✅

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Can create invoices

✅

✅

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✅

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Can edit booking product cost

✅

✅

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Can refund

✅

✅

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Can overbook capacity

✅

✅

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Can charge stored payment methods (Beta)

✅

✅

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POS admin
Allows a staff member to act as an administrator in POS. 

✅

✅

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Require strong POS PIN

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Can access POS
Can login to POS. 

✅

✅

✅

✅

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Can see expected totals

Can view expected totals when closing till session

✅

✅

✅

✅

✅

Can access POS till

✅

✅

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✅

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Can reconcile till without completing outstanding items

✅

✅

✅

✅

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Can cash in/out POS till
Can add or remove cash from till.

✅

✅

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✅

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Can open till
Can open till outside of a transaction. 

✅

✅

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Can remove item(s) from booking

✅

✅

✅

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Can edit reconciled till session

✅

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Can adjust POS settings (device & hardware)
Adjust Device and Hardware settings in POS settings. 

✅

✅

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✅

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Can issue refunds
Issue refund to guest in POS. 

✅

✅

-

✅

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Can sell open products
May sell open products in POS. 

✅

✅

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Can create unpaid POS bookings

✅

✅

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Can suspend stock items in POS
Can use the POS to suspend stock items from sale. 

✅

✅

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Can approve discount codes in POS
Authorize discount codes that require manager PIN.

✅

✅

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Manager PIN Override

Allows staff member to approve discounts and refunds that require manager PIN.

✅

✅

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NEW: Can reschedule POS bookings

Can reschedule bookings in POS and capacity view like changing booking time and resource.

✅

✅

✅

✅

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Can access account details

✅

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Can edit tax settings
Add & edit venue tax rates (not fees) & override product-level tax (product config stays locked down)

✅

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Can edit fee settings
Add & edit venue fee settings

✅

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Can manage brand and appearance

✅

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Can manage payments

✅

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Can access POS device settings

✅

✅

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Can view discounts
View discount codes without edit rights.

✅

✅

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Can access discount code settings
Controls the ability to create, edit or archive discounts.

✅

✅

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Can access segment settings

✅

✅

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Can access staff settings

✅

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Can assign managed venue custom roles (HQ only)
Assign all roles, even custom roles created by the managed venue. Keep this permission disabled if you only want staff to assign HQ-managed roles when creating custom staff roles

✅

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Can access support services

✅

✅

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Can access external services settings
Access integrations settings

✅

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Can view form submissions
View guest form submissions

Can manage forms
Create, edit & delete form submissions

✅

✅

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Can define product email attachments
Reach out to your CSM or the support team if interested in enabling this feature

✅

✅

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Can access resources

✅

✅

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Can block capacity
Give staff the ability to block capacity when needed, without exposing resource settings.

✅

✅

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Can access GX Score settings

✅

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Can manage reporting categories

✅

✅

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Can manage scheduled reports

✅

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Can access Accounting reports

✅

✅

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Can access Guest reports

✅

✅

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Can access Operations reports

✅

✅

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Can access Sales reports

✅

✅

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Can access Summary reports

✅

✅

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Can access Transactions reports

✅

✅

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Can access Analytics

✅

✅

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