Documentation Index

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POS & Online Checkouts

  • Updated on Jul 4, 2026
  • Published on Jun 18, 2026
  • 4 minute(s) read
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POS & Online Checkouts

Set up, configure, and operate ROLLER POS and online checkouts for sales, payments, food & beverage, and memberships.

106 articles

6 sections

POS setup

A well-configured POS means faster service. Set up devices, menus, and templates so your team spends less time on settings and more time with guests.

Setup

6 articles

Create your POS devices

1

8 min

POS setup checklist

1

3 min

Manage global POS device settings from Venue Manager

1

5 min

Manage individual POS device settings

1

5 min

Access POS device options and settings

1

2 min

POS network best practices

1

1 min

Configure

7 articles

Create and edit POS menus

1

8 min

Create your POS templates

1

5 min

Set up manager approval for POS actions

1

3 min

Change staff passwords and POS PINs

1

2 min

Configure POS to capture guest zip codes

1

1 min

Get started with POS capacity view

1

5 min

Delete a POS device

1

1 min

POS setup — FAQs

3 articles

Why are my product tickets missing from my POS menu?

1

2 min

How do I update POS menus with new product images?

1

1 min

Troubleshoot common POS issues

1

2 min

POS — Sell & process

From first scan to final receipt. Sell tickets, process payments, handle redemptions, and manage your till — the core daily operations your front-of-house team runs at POS.

Sell

14 articles

Log in to POS

1

4 min

Sell items and redeem discounts and memberships at POS

1

7 min

Sell stock products at POS

1

3 min

Suspend stock products at POS

1

4 min

Book multiple guest sessions at POS

1

1 min

Take payments on existing bookings at POS

1

2 min

Take split payments at POS

1

2 min

Send payment links from POS

1

2 min

Use ROLLER POS in offline mode

1

3 min

Enter a custom ID for a membership at POS

1

1 min

Upgrade a non-membership product to a membership at POS

1

2 min

Create guest records at POS

1

2 min

Sell and manage cashless cards at POS

1

6 min

Capture custom ticket IDs at POS

1

3 min

Redeem

8 articles

Redeem bookings and assign waivers at POS

1

5 min

Park bookings at POS

1

3 min

Reschedule bookings at POS

1

2 min

Refund bookings from POS

1

3 min

View and manage guest ticket details and photos at POS

1

1 min

Issue, redeem and top up wallets in POS

1

2 min

Search for waivers at POS

1

1 min

Assign guest flags and receive banned guest alerts

1

6 min

Payments & till

5 articles

Open, close (reconcile) and edit till sessions

1

5 min

Open the till drawer from POS

1

2 min

Using till notes in POS

1

1 min

Email receipts to guests from POS

1

2 min

Card pre-authorization for tabs at POS (beta): FAQs

1

8 min

POS — Sell & process FAQs

6 articles

Can I reprint a ticket or receipt at POS?

1

1 min

Can I apply a discount to one item only at POS?

1

1 min

Why does POS show payment received, but the card terminal hasn't?

1

1 min

I'm trying to log in to POS, but my password isn't working. Why?

1

2 min

Troubleshoot POS discount code redemption errors

1

6 min

How do I redeem gift cards at POS?

1

2 min

POS — Memberships

Handle every membership moment at the counter. Sell, redeem, upgrade, and print cards at POS so your front desk can manage members without switching screens.

Sell & redeem

9 articles

Sell recurring payment memberships at POS

1

2 min

Sell fixed-price memberships at POS

1

1 min

Redeem memberships at POS

1

2 min

Verify member benefits at POS

1

1 min

Add member photos to a membership at POS

1

1 min

Print membership cards at POS

1

1 min

Upgrade and downgrade memberships at POS

1

2 min

Enter a custom ID for a membership at POS

1

1 min

Upgrade a non-membership product to a membership at POS

1

2 min

Online checkout

Your checkout is where browsers become bookers. Design, customize, and optimize the experience to reduce drop-off and increase online conversion.

Configure

14 articles

Welcome to progressive checkouts

1

2 min

Boost sales with progressive checkouts

1

8 min

Create your online checkout

1

19 min

Set up a custom domain for your online checkout

1

5 min

Share your online checkout

1

5 min

Add the full-page checkout experience to your website and social pages

1

3 min

Add the overlay checkout experience to your website

1

12 min

Configure online accounts in progressive checkouts

1

8 min

Optimize your checkout images

1

3 min

Third party tracking on your checkout for California venues

1

3 min

Allow guests to book online without paying

1

1 min

How the online checkout shows availability to guests

1

3 min

Hide product variations from online sales

1

1 min

Take online payments using PayPal (beta)

1

2 min

Tracking & optimization

3 articles

Track guest behavior and conversions in progressive checkouts

1

11 min

Transfer guest website cookie consent to your checkouts

1

4 min

Enable cookie consent in progressive checkouts

1

5 min

Legacy checkout

5 articles

Create your legacy online checkout

1

6 min

Set up checkouts to improve the guest experience (legacy)

1

2 min

Add your checkout to your website (legacy)

1

2 min

Enable PayPal payments on your checkout with Braintree (legacy)

1

1 min

Install a Facebook Pixel using Google Tag Manager (legacy)

1

2 min

Online checkout — FAQs

12 articles

Why is my group pass not appearing in the online checkout?

1

1 min

Why are modifiers not showing in the online checkout?

1

1 min

How do I create online checkouts in different languages?

1

1 min

Why is a standard pass not available in my online checkout?

1

2 min

Why is a membership not available in my online checkout?

1

1 min

Why is a session pass not available in my online checkout?

1

2 min

Why aren't ticket images appearing in the online checkout?

1

1 min

How do I change my primary checkout?

1

1 min

Why is Google Analytics missing data from ROLLER?

1

2 min

Why can't my guests move past card payment details in the online checkout?

1

1 min

Checkout error when adding a standard pass

1

1 min

Why are party booking deposits charging more than the set amount?

1

1 min

Food & beverage

Turn your cafe into a revenue center. Set up mobile ordering, manage stock, and route orders to production areas to reduce wait times and increase spend per guest.

Configure

6 articles

Best practices for mobile food & beverage (F&B) ordering

1

5 min

Create your food & beverage (F&B) checkout

1

13 min

Manage menu availability using operating hours and stock periods

1

4 min

Prepare for mobile food & beverage (F&B) ordering

1

9 min

Create and manage guest tabs at POS

1

3 min

Export stock information

1

1 min

Serve

4 articles

From QR code to production areas with mobile food & beverage (F&B) ordering

1

5 min

Take card pre-authorization for tabs at POS (beta)

1

5 min

SKU retail barcode scanning

1

1 min

Use split tabs in POS for managing group orders (beta)

1

6 min

Tipping

Give your team the gratuities they've earned. Enable tipping at card terminals and manually add and assign tips at POS, with flexible options to route them to a booking host, staff member, or shared pool.

Tipping

2 articles

Prompt for tips at card terminals with ROLLER Payments

1

2 min

Add and assign tips at POS

1

2 min

Tipping — FAQs

2 articles

How do I assign tips to multiple staff members?

1

1 min

How do I change who received a tip for a booking?

1

1 min

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