Documentation Index

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Venue Configuration

  • Updated on Jul 4, 2026
  • Published on Jun 15, 2026
  • 5 minute(s) read
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Venue Configuration

Lay the groundwork for an incredible guest experience. Configure your products, build your schedules, manage your team, and set up your venue’s online waiver and forms for compliance, capture guest preferences and reduce front desk queues.

123 articles

8 sections

General settings

Get the basics in place. Add your business details, terms and policies, venue contacts and booking rules and notifications.

Configure

4 articles

Add key venue settings

1

5 min

Receive emails for new bookings

1

1 min

Restrict past booking modifications

1

2 min

Add policy details: terms and conditions, privacy and subscriber opt-in

1

1 min

Product setup

Every booking starts with a product. Create your passes and tickets, package deals, parties, food and beverage, merchandise, memberships and gift cards.

Getting started

5 articles

Get started with products, resources and schedules

1

6 min

Get started with products

1

5 min

Create and organize product tags in Venue Manager

1

6 min

Create and manage products

1

6 min

Create product categories

1

1 min

Configure — Passes

8 articles

Create session pass products

1

13 min

Create standard pass products

1

9 min

Set up group pricing on session passes

1

3 min

Set up game-based (per guest) session passes

1

2 min

Allow guests to book consecutive sessions at a discounted price

1

1 min

Create a group pass using a standard pass product

1

2 min

Event passes using a standard pass product

1

1 min

Create a manual early bird ticket using ticket settings

1

2 min

Configure — Packages & party packages

2 articles

Create package products

1

7 min

Create party package products

1

12 min

Configure — Recurring passes

2 articles

About recurring passes

1

1 min

Create recurring pass products and schedules

1

6 min

Configure — Stock & add-ons

3 articles

Create stock products

1

7 min

Create and edit stock modifiers

1

3 min

Create add-ons

1

3 min

Configure — Cashless, wallets & gift cards

8 articles

Get started with cashless cards

1

3 min

Create cashless game cards

1

5 min

Create cashless card bundles

1

2 min

Configure digital wallet memberships and passes

1

4 min

Create a wallet product

1

2 min

Boost revenue with gift cards

1

1 min

Create gift card products

1

6 min

Gift card terms & conditions

1

1 min

Configure — Multi-passes

4 articles

Create multi-pass products (beta)

1

7 min

Create a multi-pass (standard pass for entry-based use)

1

3 min

Create a multi-pass for online bookings (via a discount code)

1

2 min

Multi-passes using standard passes

1

1 min

Configure — Memberships

3 articles

Create a membership product

1

13 min

Create a group membership product (beta)

1

5 min

Create a membership booking agreement

1

3 min

Manage

2 articles

Archive or unarchive products

1

2 min

Find and update a product in Venue Manager

1

1 min

Resources & capacity setup

Set up your resources, operating hours and schedules. Availability updates automatically so guests always see what's bookable.

Configure

7 articles

Create resources

1

7 min

Edit venue resources

1

1 min

Add a new resource to an existing session product

1

1 min

Bulk schedule updates with operating hours

1

3 min

Set up and manage operating hours

1

4 min

Create product schedules using operating hours

1

6 min

Edit, duplicate and customize product schedules

1

5 min

Use cases

6 articles

Create regular peak and off-peak schedules fully linked to operating hours

1

3 min

Create a regular schedule that's partially linked to operating hours

1

4 min

Create a regular schedule that's not linked to operating hours

1

3 min

Create fully customized sessions

1

4 min

Create midnight sessions linked to operating hours

1

2 min

Migrate existing product schedules to operating hours

1

2 min

Financial setup

Get your books right from day one. Configure tax rates, fees, GL codes and fiscal compliance settings so revenue is tracked correctly and reporting stays audit-ready.

Configure

5 articles

Adjust tax and fees

1

6 min

Set up multi-component tax rates (on request)

1

4 min

Set up reporting categories and GL codes

1

2 min

Override default tax rate for specific products

1

1 min

Map GL accounts and tax rates for the Xero Export

1

9 min

Fiscal compliance

8 articles

Cash rounding for penny-free currencies

1

2 min

Fiscal compliance in Germany

1

8 min

German compliance: Right of "withdrawal" when selling to EU guests

1

3 min

Using ROLLER data with DATEV for German venues

1

1 min

EFSTA fiscal compliance in Norway

1

1 min

EFSTA fiscal compliance in Sweden

1

3 min

ROLLER + EFSTA integration for Spain

1

4 min

Apply the temporary UK VAT rate reduction to your products in summer 2026

1

7 min

FAQs

1 articles

How do I test my fiskaly connection?

1

1 min

Staff & permissions

Give people access to what they need, and nothing more. Create staff accounts, assign roles and control who can do what so operations stay secure without slowing anyone down.

Configure

6 articles

Create staff members

1

2 min

Create and manage staff roles and permissions

1

2 min

Manage staff accounts and key venue contacts

1

1 min

Permissions by feature and role

1

4 min

Enable multi-factor authentication (MFA) for Venue Manager

1

1 min

Log in to Venue Manager with multi-factor authentication (MFA)

1

1 min

Configure — POS

2 articles

Set up manager approval for POS actions

1

2 min

Change staff passwords and POS PINs

1

1 min

Compliance & documents

Protect your guests and your business. Set up your waiver, membership booking agreement and forms guests need to sign or complete before participating in an activity, spending less time waiting on the day.

Waivers & forms

9 articles

Get started with online waivers

1

2 min

Create a waiver

1

7 min

Configure online waiver settings

1

1 min

Update your waiver agreement

1

1 min

Create a membership booking agreement

1

3 min

Create a custom form

1

9 min

Add forms to products to collect additional guest information online

1

1 min

Add questions & checkboxes for guest consent prior to buying online

1

1 min

Edit forms

1

4 min

Manage

3 articles

View active and previous waiver history

1

1 min

View and export all form responses from Venue Manager

1

1 min

View and manage signed waivers from Venue Manager

1

3 min

Integrations & API

Make ROLLER part of your wider tech stack. Connect to third-party tools and build custom integrations so your systems talk to each other.

Integrations

10 articles

Extend your capabilities with our integrations

1

4 min

ROLLER + Google Things to do integration

1

8 min

ROLLER + Sacoa cashless card integration

1

3 min

ROLLER + Amusement Connect cashless card integration

1

3 min

ROLLER + Intercard cashless card integration

1

3 min

ROLLER + Alvarado integration

1

1 min

ROLLER + Workforce.com integration

1

1 min

ROLLER + Yellow Dog integration

1

3 min

ROLLER + Groupon integration

1

8 min

ROLLER + Zen Global

1

1 min

Channel management

8 articles

Get started with channel management in ROLLER

1

2 min

ROLLER + Viator (and Tripadvisor) integration

1

3 min

ROLLER + Tiqets integration

1

3 min

ROLLER + Klook integration

1

3 min

ROLLER + GetYourGuide integration

1

7 min

ROLLER + Civitatis integration

1

3 min

ROLLER + Trip.com integration

1

3 min

Channel management FAQs

1

6 min

API

3 articles

API overview

1

2 min

Reporting API overview

1

6 min

Manage API excess call usage

1

1 min

FAQs

Frequently asked questions and troubleshooting guides.

Product configuration — FAQs

14 articles

What’s the difference between a standard pass and a session pass?

1

1 min

How do I change the session pass product duration?

1

1 min

Why can't guests book on Groupon more than 30 days out?

1

1 min

About session and standard pass purchase limits

1

1 min

Why can't I delete products in Venue Manager?

1

1 min

Why can't I update the resources on my product?

1

1 min

How do I change the expiration date of a gift card?

1

1 min

What are the requirements for physical gift cards?

1

1 min

How do I update my membership prices?

1

2 min

Why do my membership cards have extra information after printing?

1

1 min

Why is a membership discounting more than it should?

1

1 min

How do I create an open price product to sell at POS?

1

1 min

What’s the difference between a stock and add-on product?

1

1 min

Why is my Playground not showing all my products and configuration?

1

1 min

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