Documentation Index

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Bookings & Capacity

  • Updated on Jul 4, 2026
  • Published on Jun 16, 2026
  • 4 minute(s) read
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Bookings & Capacity

Create and manage bookings, handle check-in and access, and monitor venue capacity.

92 articles

4 sections

Booking management

Less time on admin, more time on guest experience. Create, edit, refund, and communicate on bookings from one place, whether you're at the desk or in Venue Manager.

Create & manage

14 articles

Create and manage bookings from Venue Manager

1

8 min

Edit bookings from Venue Manager

1

3 min

Cancel bookings from Venue Manager

1

1 min

Booking item limits in ROLLER

1

1 min

Streamline booking processes with tentative bookings

1

4 min

Edit resources for existing bookings in Venue Manager

1

1 min

Edit the expiry of a purchased standard pass in Venue Manager

1

1 min

Manage a booking from its activity stream

1

1 min

Review bookings before confirming them

1

1 min

Download tickets for a booking from Venue Manager

1

1 min

Search for bookings, guests or members from Venue Manager

1

2 min

Manage bookings from All bookings in Venue Manager

1

2 min

Manage guest wristband allocation

1

6 min

Optimize your ROLLER setup

1

8 min

Payments & refunds

9 articles

Issue and track refunds

1

1 min

Refund bookings from Venue Manager

1

2 min

Refund Adyen & WorldPay credit card payments in Venue Manager

1

1 min

Charge stored payment methods for amounts owing in Venue Manager

1

4 min

Manage incomplete payments

1

1 min

Send payment request links via SMS or email

1

6 min

Send and manage invoices

1

4 min

Find the transaction history for a booking

1

1 min

Operationalize Venue Manager payments

1

6 min

Communications

4 articles

Email receipts to guests from Venue Manager

1

1 min

Send an order confirmation email from the booking in Venue Manager

1

1 min

Send emails and log calls from the booking's activity stream

1

1 min

Email delivery status

1

2 min

POS — sell & process

11 articles

Book multiple guest sessions at POS

1

1 min

Adjust items in existing bookings at POS

1

2 min

Take payments on existing bookings at POS

1

1 min

Take split payments at POS

1

1 min

Send payment links from POS

1

1 min

Email receipts to guests from POS

1

1 min

Refund bookings from POS

1

2 min

Reschedule bookings at POS

1

1 min

Redeem bookings and assign waivers at POS

1

4 min

View and manage guest ticket details and photos at POS

1

1 min

Get started with POS capacity view

1

4 min

Party & event operations

9 articles

Assign staff members to bookings

1

1 min

Download a party summary for the day

1

2 min

Manage invitations with the party guest list

1

3 min

Organize the day with printed run sheets

1

2 min

Streamline operations with run sheets

1

4 min

Manage and report on party package bookings

1

1 min

Edit party package bookings from Venue Manager and POS

1

1 min

Manage party package add-on availability using stock periods

1

2 min

Manage party bookings with ease using online accounts

1

2 min

Check-in & access

First impressions start at the door. Redeem bookings, assign waivers, and verify guests quickly to keep queues short and arrivals smooth.

Waivers

6 articles

Get started with online waivers

1

2 min

Get waivers signed before or on arrival

1

8 min

Improve guest arrival flow with QR codes for waiver completion

1

1 min

Create a waiver QR code sign for fast check-ins

1

1 min

Send waiver requests by SMS/text or email from Venue Manager

1

3 min

View and manage signed waivers from Venue Manager

1

3 min

Redeem

7 articles

Redeem bookings and assign waivers at POS

1

4 min

View and manage guest ticket details and photos at POS

1

1 min

Redeem memberships at POS

1

2 min

Park bookings at POS

1

2 min

Capture custom ticket IDs at POS

1

2 min

Bulk assign custom ticket IDs in Venue Manager

1

1 min

Redeem a membership in Venue Manager

1

1 min

Self-serve & mobile check-in

3 articles

Getting started with the Mobile Check-in app

1

2 min

Search for and redeem tickets using the Mobile Check-in app

1

3 min

View and send waivers in the Mobile Check-in app

1

1 min

Capacity management

Know exactly how full you are, in real time. Monitor daily capacity, manage resources, and block sessions when needed so you never oversell or understaff.

Moniter

3 articles

Monitor daily capacity and redemptions

1

4 min

Monitor monthly bookings from the calendar in Venue Manager

1

2 min

Temporarily block or reduce capacity of a resource

1

1 min

FAQs

Frequently asked questions and troubleshooting guides.

Managing bookings — FAQs

26 articles

Why can’t I update the date on a booking?

1

1 min

Can I redeem a ticket after the booking date has passed?

1

1 min

How do I update my waiver text to be compliant with Florida state laws?

1

1 min

How do I bypass the buffer time for a party package?

1

1 min

Why am I receiving emails saying bookings are missing locations?

1

1 min

Why does the calendar show more bookings than availability?

1

1 min

Why is my wristband schedule printing wrong time intervals?

1

1 min

Why is the total amount of a recurring membership higher than expected?

1

1 min

Can guests sign waivers at SSK without purchasing a ticket?

1

1 min

How do I request a refund letter?

1

1 min

Refund to credit card after gift card refund

1

1 min

Why did my guest not receive a full refund?

1

1 min

How do I search for bookings based off the guest's credit card number?

1

1 min

How can I switch between venues?

1

1 min

Should I add tax to a gift card, cashless card or wallet product type?

1

1 min

Why isn’t my calendar showing any bookings?

1

1 min

How do I add products to an existing booking?

1

1 min

How can I change the party room resource for an existing booking?

1

1 min

Why can't I edit or refund a booking in the past?

1

1 min

Can I give a refund if the guest does not have a receipt?

1

1 min

Can I reactivate a canceled booking?

1

1 min

How do I cancel an invoice?

1

1 min

If I archive a product, will this impact bookings already in ROLLER?

1

1 min

How do I apply a tax exemption to a booking?

1

1 min

Why am I getting a session error when adding tickets to a booking?

1

1 min

Why can't I enter cent values with a comma or period?

1

1 min

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